Charging Extra

[talithasharp]

I just purchased the $0.99 for 3 months and i got two lots of money taken out of my account.

The first one was the 99c and then I got charged 10.27...

So basically i was charged the full $12.

Can someone please help :')

[OviiiOne]

Hey @talithasharp, welcome to the Spotify Community!

This is weird, I'll escalate this to see what's happening, in the meantime, can you let me know if some of the charges appear as "pending"? This means they'll be reimbursed to you within a few working days.

[talithasharp]

Okay, thankyou :)) will do

[talithasharp]

Okay, thankyou :)) will do

[OviiiOne]

Hey @talithasharp!

You should also contact with Spotify Consumer Support filling this contact form.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[talithasharp]

Thankyou :)) I'll do that now

[solveigbrandal]

Hi!

I have from July this year been paying 149kr pr month. Like the family discount does. But I am the only user of this account and nobody else is using it. Should have been paying just 99kr since july??

I have just been using premium.

[OviiiOne]

Hello @solveigbrandal, welcome to the Spotify Community!

Can you check the subscription type on your account? It's Premium or Family?