Forgot e-mail adress in combination with username

[DRTB1]

I forgot my username in combination with my e-mail. Im paying for my account but I can not use it or stop the payment. What can I do? 

[user-removed]

Hey there!

I'd love to help you here! You should be able to login to your Spotify account with your email instead of your Username - just put in your email where it says at https://spotify.com/login

Cheers,
Tim

[DRTB1]

Hi Tim,



Thanks for your reply. The problem is that I can't remember which e-mail adress I used and I can't remember my username. I think the only way to find out is to see which account is connected to my bank account. But how can I find out ?



Cheers

[user-removed]

Thanks for the info!

Are you currently logged into Spotify on any desktop/laptop computers? Have you tried logging in using any emails that you have or are using? 🙂

Let me know,
Tim

[DRTB1]

Hi Tim,

I tried different e-mail adresses and my phone and laptop both stopped working. And only on those two I was logged in.

[user-removed]

Thanks!

Would you be able to try the steps in this Spotify Support article: https://support.spotify.com/account_payment_help/account_help/finding-usernames-from-cache/?

Let me know how it goes!

[DRTB1]

Thank you.
But I can't use this because the laptop I was logged in to crashed. I don't have any device I was logged in to to find out what my account was.

[user-removed]

Thanks for that!

This is something for the team at Spotify Support to have a look into! You can get in touch with then over Facebook (@SpotifyCares), Twitter (@SpotifyCares) or e-mail: https://support.spotify.com/contact-spotify-support/

Cheers,
Tim