I reverted back to free Spotify last month and they still charged me for premium.

[cierahatch]

I changed my account last month to Spotify free. I'm a broke college student and couldn't afford the payments anymore. Well the monthly payment just came out of my account and overdrew it. I don't know who to contact to get a refund but I'm kind of irritated at the moment. Can someone please help me like asap???

[Maxim]

Hey @cierahatch,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[cierahatch]

@Maxim,
I just checked and I never received an email about my subscription stopping but it says on my account that I'm not on premium anymore. It even offers me the .99 cent deal for premium.

[Maxim · Accepted solution]

Hmm. It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[cierahatch]

@Maxim,
So I found another account through my facebook that was linked to premium but I don't use it. How do I delete that one and get a refund for the premium payment? Or is that not possible?

[Maxim]

Please take a look at this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/