Paid but no access

[Jorik26]

Help.....

i have paid for premium (incl payment confirmation and username) 

but when trying to login, it says “ no active account”. 

What do to ? 

Maybe more interesting, who can help ? 

Because after sending several messages without reply (yep, did check my spam) 

i’m getting a bit desperate or even frustrated 

[Aimee_T]

Hi @Jorik26, welcome to the Spotify Community!

Can you make sure you're logging with your correct information? Also, a screenshot of the error would be helpful.

We'll see what we can suggest 🙂

[Jorik26]

Dear Aimee, 

thanks for your reply. 

In the attachment a screenshot. 

[Tylerwoltz]

I am also experiencing this problem. My spotify account worked fine last night but upon waking up I encountered difficulties logging in. 

[Jorik26]

Hello, 

any news yet ? 

Would like to start using Spotify again.