Spotify Premium Issue

[Blacknapalm92]

Hey Spotify Community !

Im a Premium User for about 2 years ... but now i have a Problem with my Premium Status. At my Online Banking it says that Spotify Finance recieved the monthly Payment via SofortDauerauftrag but my Account haven´t got updated to Premium.

Im pretty frustrated, can somebody help me with this Problem ? ...

[Peter__]

Hey! Welcome to the community 🙂

Spotify are aware of some issues with direct debit payments for German customers. You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get you up and running again. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Blacknapalm92]

Okay thanks 😄 That was the problem, i already wrote them and got a automatic Mail directed to the Community ....

[HannahAce]

Hi,

My spotify premium account randomly stopped working about a week ago. I filled in your contact form and no-one has been in touch. Please can this be resolved asap? I have had pemium for over a year. Please dont tell me to fill the form in again....

Thanks,

hannah 

[Peter__]

No need to fill in the form again. When you got in touch, you will have received an automated email reply telling you to visit the community. If you could reply directly to that email (even if it is from no-reply) that will bump your case over to an adviser who can lend a hand.

[HannahAce]

HI,

I didnt get an auto email....

I raised it as an issue just under a week ago. I'm on the verge of cancelling the account. I would really like to be able to make durect contact contact with someone over this.

Thanks,

Hannah

[Peter__]

Try using this contact form (then replying to the automated email):
https://www.spotify.com/about-us/contact/contact-spotify-account/