card declined, never happened before! what to do?

[1tipsy]

Hi,

today as always Spotify had to take the payment, but a message Spotify declined the card appeared! but usually always went fine, what happened? my card is ok and nothing is changed but for spotify it seems changed!

what can i do for paying?

thanks

[Sam]

Hi there,

There are a few conditions your card will have to meet for your payment to be successful. Firstly, the card needs to be open for e-commerce, so that you can use it for online purchases (Verified by Visa/Mastercard Securecard card) and foreign purchases.

Your card will also have to be issued in the same country as the country set your Spotify profile. You can try to update your profile yourself to ensure the card and profile countries match.

Alternatively, you could try and pay through a PayPal account. If you're still having trouble, it may be worth trying through a different internet browser or having a chat with your bank.