premium

[fiatcoupe432]

Hi! Yesterday I upgrated from unlimited to premium and its says on my account that its premium...but when I go on my spotify there is not offline mode??Could you please help or explain it to me?thank you.

[Sam]

Fiatcoupe432 - This is on your desktop, yes? Is this on a Mac or a Windows? If you open up the application, the 'Offline Mode' option is under 'Spotify' on a Mac and 'File' on Windows, I believe. Is it not showing at all? Could you provide a screen shot?

[fiatcoupe432]

Hi!Yes it is Mac.and under Spotify aplication there is "offline mode" but even if I press it i dosen't change anything..

[fiatcoupe432]

It says: "user profile are not available in offline mode" but I've got premium??

[Sam]

Could you try a quick reinstall for us. It may be cache related. It'll give your Spotify a fresh start. Just head here for instructions... http://www.spotify.com/help/faq/tech/clean-reinstallation-of-spotify/

[fiatcoupe432]

Hi! I've just reinstalled everything and it's still the same...still says not available in "offline mode"...????

[Sam]

I've just replied to your email. It may be easier sorting it out through that.

[fiatcoupe432]

Screen shot 2012-08-21 at 19.00.18

Hi Sam!

Still have the same problem with offline mode..

Have got few playlist made but just one is working and the others are not...???Very confusing for me.. Will send you a screeshot,so would be grateful if you could help me..

Thank you

[Sam]

Thanks for that screenshot. Just replied to your email. Fingers crossed, we'll get this sorted nice and quickly.