JRE won't play. Won't even open. No errors or messages

[jmw4bucks]

Plan

Free

Country

USA

Device

Samsung Galaxy Note tab 10.1

My Question or Issue

JRE won't do anything. I press the icon and it just makes a noise. I can play music. I already re-installed Spotify.

[Ivan]

Hey @jmw4bucks, 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

If you still experience this after a regular reinstall it's a good idea to try a clean reinstall as well. We recommend this step for being more thorough in removing corrupted data from previous installations.  

In case the issue persists after a clean reinstall, try to send us a short video recording showing what you see. You can attach the video to your next response to us by using the Insert Video option in the post editor. This way we can take a closer look at the issue. 

Hope this helps. We'll look out for your reply.