My account seems to have merged with some stranger's account.

[Diendi]

Hello, my name is Diendi. I'm using Premium for Family package.

I've noticed for some time now, there's one weird playlist which I've never made nor followed, on my list. It consists of songs I've never played nor searched. Weirdly, the maker of the playlist has the same name as me.

Right now, it's becoming more freaky.

I noticed now that there's an option "connect to a device", and while my phone is Samsung S7, the device list has Moto G... and when I tried to play a song from my playlist, it changed to some other (unknown to me) song, and I can see the current playlist at this very second and the active phone is Moto G. I think right now, this other "Diendi" is using Spotify at the same time as me, and this has never happened before, that's why I've never experienced this (someone "controlling" my Spotify) before.

Please tell me... is Spotify's account security that loose that it just merge accounts that has exact same name? I really can't think of other possibility right now. Please help.

[MattSuda]

Hey @Diendi

It sounds like someone has gained access to your account.

Please follow these directions:

https://support.spotify.com/article/someone-has-gained-access-to-my-account/

And then contact support

https://support.spotify.com/contact-spotify-support/

You may see an option to chat with support instead of email.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

[Diendi]

Thanks for the reply. I'll try to contact them soon.