Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Paid
Australia
Google Pixel 6
Operating System
Android
My podcast playlist on the phone is no longer showing the total playtime hours.(On my windows desktop app it still does).
I tried reinstalling and starting a new playlist, neither worked. I also added a song to the playlist and then a run time started but only counting the song.
Has the total time feature been removed for podcasts?
Also I am unhappy with the removal of the add to homescreen option on specific playlists. I didn't realise this was taken away before reinstalling and I'm very unhappy about it as I lost my shortcuts.
Thank you!
Hey everyone,
Thanks for your posts.
We really appreciate the time you took to flag this with us. We've reported this issue to the right folks, who'll look into it.
We'll keep you posted as soon as we have any new information to share. In the meantime, make sure to always keep the app up to date with the latest version, so you don't miss out any fixes and stability improvements.
Hope this helps. If anything else comes up, the Community will be here for you.
Hey there folks,
Thank you for reaching out here in the Community.
Could you please send us a screenshot of this playlist so we can get a better understanding? Are you're referring to the Your Episodes playlist?
@Wild2 It's also worth mentioning that there are slight differences on the Desktop app and Mobile app since these are two different platforms and we’re always testing possible improvements on both.
On another note, seems like the Community folks have already gathered on a similar feature request and have created an idea about being able to pin playlist to home screen. If you'd like to see that option available, we'd suggest that you check this idea here. Make sure you leave your vote to support it, so that it would have a better chance of being considered, as Spotify always strives to improve your experience.
You'll also find all the relevant info about our Idea Exchange and how the Community feedback gets implemented here if you'd like to know more about the topic.
Hope this helps. If you need anything else, the Community is here for you.
Thanks so much for the reply - up until a few days ago it was working.
As per attached screenshots, the run time still shows on my song playlist but not on my podcast playlist.
Thanks again.
Hey everyone,
Thanks for your posts.
We really appreciate the time you took to flag this with us. We've reported this issue to the right folks, who'll look into it.
We'll keep you posted as soon as we have any new information to share. In the meantime, make sure to always keep the app up to date with the latest version, so you don't miss out any fixes and stability improvements.
Hope this helps. If anything else comes up, the Community will be here for you.
Plan
Premium
Country
USA
Device
iPhone 12 mini
Operating System
iOS 16.5
My Question or Issue
I have had a running playlist for years where I download my new podcast episodes each day and add them to this playlist and sort them how I want. With the last Spotify update, this playlist now reads 0 minutes on my app. On my desktop (Chrome, can’t download the app on my work computer) it says 27 songs, over 24 hours. Currently, this playlist is 11 episodes and about 8 hours long. So neither is correct in different ways. Not a crucial bug, but I do like to see how much I have and if I’ll get through the list that day. Once I listen to an episode, the download is removed and I delete it from the playlist.
I’ve tried making a new playlist and adding these episodes to that and it still says 0 minutes.
looks like it’s a podcast-specific glitch because my music playlists all show correct times and I tried adding a podcast to an otherwise all music playlist to see what would happen and the playlist time didn’t change to include that podcast time.
Plan
Premium
Country
USA
Device
iPhone 13 Pro
Operating System
iOS 16.5.1
My Question or Issue
I have playlists that I add podcasts to and for about a week they have claimed to have 0 mins of content. This is not an issue on the website, only the iPhone app
I have deleted and reinstalled the app and cleared cache to no avail
It fixed itself for a few days over the weekend. My podcast playlist I made showed the correct total time at the top! Then this morning I went to the New Episodes folder in My Library, and not only where the 3 dots gone (usually next to the share icon, and what you’d click to add the episode to a playlist without having to go into each episode) but my podcast playlist is back to showing 0 minutes.
The same thing happened to me. I noticed it was fixed for a few days but it's now broken again.
Hey @Wild2,
Thanks for posting in the Community.
Could you share the Spotify version and the device's brand, model and operating system you're using? We can then relay the info to our tech team.
Keep us posted.
Cheers!
I am having this issue also. Very annoying and i would appreciate it being fixed. Any word on when that will happen or if anything is being done to correct this issue?
I have the latest version of spotify and my phone is a Note 8
Currently having issues in which my playlists containing both songs and podcast episodes display the incorrect length/duration. I believe the length displayed only accounts for the songs on the playlist, rather than the entire playlist.
Other info:
Device: iPhone14
OS: 16.5.1
App version: 8.8.56.514
Plan: Premium Student
Country: United States
Hey there folks,
Thank you for your patience.
Can you confirm if the duration is appearing for you now?
We'll be on the lookout for your replies.
It was showing again about a week or 2 ago but unfortunately has disappeared again
Thanks!
Hey there,
Thanks for the replies and the reports.
Could you check that you're using the latest version of the app? At the time of this post this should be: 8.8.72.
Keep us posted.
Cheers!
The version I have is 8.8.70.532 but there is no option to update.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…