Songs appear as loading and don't sync

[Norberces]

After trying to sync some new local files to my device that were added to my playlist yesterday all of the local files that I have added over the past 2 months only appear as loading on my mobile device and won't sync.

[Joe]

Hi. If your mobile is in offline mode, could you try putting it in online mode for a minute to see if it fixes things. If that doesn't help, please provide the information detailed under "template" in this post. Don't do any of the troubleshooting steps just yet as you will lose all your downloaded music for sure.

[Norberces]

Description

local files that were previously syncing correcting are now showed as Loading and won't sycn

What are the steps you took to get to the error/issue?

1. Opened the app

2. selected my synced playlist

3. songs appear as loading and are greyed out

What I expected to happen

My local files are synced correctly like they were the last time I ran the app

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

ZTE Warp N860

Device’s Operating System

android 2.3.5

What type of account do you have?

Premium

Space left on your device

2.09 GB

Space left on your SD card (if applicable)

14.91 GB

Space left on your External SD card (if applicable)

N/A 

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

Np

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

0.7.4.608.g106da197

My desktop Spotify version (if applicable)

0.9.6.81.gd359a796

My mobile provider and country

Boost Mobile, USA

My username

Norberces

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

[Joe]

Hi. Could you please get in touch with support using this contact form and they'll help get this sorted. refer them to this thread to save a lot of typing or copy/pasting.

If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

[Norberces]

will do thanks for the help