Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Sorry. This radio station can't be started.

Sorry. This radio station can't be started.

All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone.  They work on the Windows client and I am even able to transfer from playing on my computer to my phone over bluetooth but I cannot start any of them directly from the phone.  How do I fix this as I use spotify almost 100% of the time from my phone and have just upgraded to premium but it has been days now and the issue still persists.

 

~Jesse

Reply
5 Replies

Hey there @jbrannon, welcome to the community!

 

I'll definitely take a look into this for you! 🙂

 

Have you tried uninstalling then reinstalling the Spotify Android client?

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

I am having the exact same problem. Radio stations work on mac and iOS but not on Samsung Tab. Argh.
Message says This station can't be started.

I've seen a few reports pf this happening. Can you please contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I have the same problem since 2 days ago when I upgraded to Premium.  On the same devices if I log into a free account,  it all works.  It works on my PC.  It doesn't work on our Nexus 5, Nexus 7s, Moto G, or Samsung Tab 3. Since it apparently is not happening to everyone it has to be something specific to my account. 

 

This problem has been being reported since last  August.  Time to give us a solution. 

Suggested posts