Premium User Being Served Ads Constantly, this is unacceptable

[Overview9382]

Plan

Premium

My Question or Issue

I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads.

Examples of ads which are being served to me:

1) Spotify Earth Day "Earth's New Era"

2) "ALT NOW: Top Alternative Songs of today - listen now"

3) WHO FOUNDATION Support Relief Efforts "Devastating earthquakes have killed thousands of people..."

These advertisements are pop ups which cover my entire screen and served to me when I login.

Where is the option to permanently turn these advertisements off and why is it not more clearly visible and accessible? Why am I being served these advertisements when I am paying to NOT be served ads?

I would be very grateful if someone from Spotify would reply with the exact steps needed to disable these advertisements, or else I will be leaving Spotify after being a paying subscriber for year and years.

These are other threads which show that this is a systemic problem:

1: https://community.spotify.com/t5/iOS-iPhone-iPad/Disable-In-App-Suggestion-Pop-Ups/td-p/4595428

2. https://community.spotify.com/t5/Subscriptions/How-do-I-get-rid-of-suggestion-popups/td-p/5053479

3. https://community.spotify.com/t5/iOS-iPhone-iPad/iOS-Option-to-disable-distracting-popups/td-p/54362...

4. https://community.spotify.com/t5/Subscriptions/Getting-Popups-with-Premium/td-p/4596621

Respectfully

[Mitre226644]

Es fällt Ihnen schwer, mit Ihrer mangelnden Intelligenz klarzukommen, und Ihr Ego schmerzt.

[zbn]

I found this thread while looking for a solution to the same problem. I’m entirely on OP’s side. I hate any ads. Those pop-ups are terrible. The way the support representative ignores reality by insisting that those pop-ups aren’t ads, nor do they interrupt the listening experience, is outrageous and disrespectful. 

[blujaybird]

I went through the app's notification settings and disabled them, but today I got another stupid full screen ad I am forced to manually dismiss. Please let me turn this garbage off, seeing one every time I load the app when I pay specifically to avoid ads is really annoying.

How do I opt out of this?

[blujaybird]

 Today's unwanted eye-garbage.