spotify player temporary error

[Tri_Lady]

Dear all,

I have the above mentioned error message on my galaxy 7.  unfortunately no error code.

It seems to appear soon after the "sleeping" mode is is taken out ........ I cannot see what could be wrong.

Thanks for help.

Best regards

Jane

[Sophia]

Hey @Tri_Lady!

Thanks for getting in touch with the Spotify Community. We'd like to help. 

Can you let us know the Spotify and Android version you're using? Also, did this start happening after a recent update? 

In the meantime, please try reinstalling the app. Here's how. You can also try restarting your device removing the battery. 

Let us know how if this makes any difference. We'll be here for you. 

Sophia

[Tri_Lady]

Hi Sophia,

thanks for your feedback.

I checked for an update under my "playstore" but there was no update avaliable. Vers 8.4.4.810 armV7 I have currently on the mobile.

I have noticed though that this seems to happen when I don't close spotify "correctly".

I have to close it on my Samsaung Galaxy 7 with the feature "open apps".... if you know what I mean. After that and unlocking my locked screen the "failure message does not appear". I have an eye on it.

Best regards

Tri_Lady 🙂