All content suddenly greyed out

[Carlos_Sanchez]

Plan

Premium

Country

NL

Device

Desktop

Operating System

Win 10

My Question or Issue

Dear All,

Yesterday I suffered from some internet connectivity issues, which are now resolved. However, all content in the Spotify application on my desktop  is now greyed out. I can press the Play button though, and the songs will play in order, but I can no longer select them individually. This is both the case for random albums or my liked songs. Everything with no exceptions.
The problem does not happen if I use the web player.
I tried deleting the cache, uninstall Spotify and reinstall it again, but the problem persists.

Any advise?

[Carlos_Sanchez]

Followup: Today I cant even get the app (desktop) to play when clicking the big green play button to at least get things played in order from albums or playlists, as I could yesterday. However, the web player still works.
On another computer, which is wired in a similar way to the internet as the one with the problem, I have no problems, not even behind a VPN.

The machine with the problem is not behind a VPN and has no other issues with sound, internet etc.
My theory is that somehow Spotify saw a network problem the other day that it thinks is still there, and that the "setting" for this is kept somewhere else than in the installation folder, the one that´s removed by the system when uninstalling.
Any help?

[Alex]

Hey @Carlos_Sanchez,

Thanks for reaching out about this in the Community!

This issue seems a bit odd, but here's what you can do:

1. Log out Everywhere
2. Run a clean reinstall of the Spotify app. Please follow this Guide, as it explains how to remove all Spotify files
3. Check your hosts file for any entries containing Spotify and remove those. You can follow the steps from here.
4. Log back in 

After this everything should be resynced properly. It might take some time for your Library to load up, so give it a few minutes.

Keep us posted on how you get on.

[Carlos_Sanchez]

I followed all the steps and must admit that I did not search for leftover files on my computer, as I assume that Spotify already know that their files are in the mentioned appdata folder, which indeed was gone after uninstallation. Also, I did not reboot my computer before reinstalling, but I doubt that this would make a significant difference. It has been rebooted after installing the last couple of days, so if this would be the magic trick, I´d be surprised. Is there not just a logfile I can provide, in which you can see what sort of problems, that Spotify is facing?

[Alex]

Hey @Carlos_Sanchez,

Thanks for the reply.

We can't use log files to troubleshoot what exactly went wrong on your end unfortunately. 

As community moderators we can suggest things that other users have reported as helping in similar situations.

You said that you've checked for left over files, did you also check your Hosts file for any entries containing Spotify?

Looking forward to your reply.

[Carlos_Sanchez]

Thank you for your answer. There are no entries pertaining to spotify in my hosts file.

[Jeremy]

Hi there @Carlos_Sanchez,

Thank you for your reply and confirmation.

Can you try with a different internet connection to see if the issue persists?
 

On another note, can you let us know if this occurs on one specific device or multiple devices?

We'll keep an eye out for your reply,

Take care!

[Carlos_Sanchez · Accepted solution]

Problem solved! After another uninstallation, I decided to reinstall after a reboot, instead of not rebooting. This may have been the move that did the trick, since now all is working again.
Spotify should be simpler than this, and I hope there´ll be some code rewrite in the future, so that we´ll never experience what I did ever again.