Kids Spotify Won't Play Playlists

[icyblackroses]

Plan

Premium

Country

Canada

Device

iPad, 9th Gen maybe? Purchased in 2018

Operating System

iOS, up-to-date but I forget the number

I can't get any playlists to load on my daughter's Spotify Kids unless I've created them myself. This goes for every single children's playlist that Spotify themselves have created. Also, varies children's "artists" (such as Shimmer and Shine, or Butterbean's Café) don't appear in the search on her Spotify, nor do their albums, even though their playlists created by Spotify will (but, again, won't play). How can I fix this? I think it's absolutely ludicrous that I should be expected to recreate every single playlist she should have access to. Surely this is a bug?!

My Question or Issue

[Ivelina]

Hey @icyblackroses,

Welcome to the Community and we'll investigate this issue with the Kids app together.

Have you tried any troubleshooting steps so far such as logging out > logging back into the kids account? Could you also try installing the Kids app on another device to see if the same thing happens there as well? 

If there's no change, then this can also be an account-related issue and perhaps creating a new Kids account for your daughter will be the solution here.

Keep us posted 🙂

[paragaleeta]

Hi

I am also having this issue with all three of my children's accounts on spotify kids. All three have ipad mini 5s that are up to date. On attempting to play a playlist a message comes up

this playlist is no longer available: it has been removed by the grown-up who manages this account

This happens for nearly playlist they try to play, including spotify-created ones and has been happening since last Saturday

I have tried logging in and out and this has not solved the issue. When I create a new account there are no playlists in the search results available (basically the problem gets worse)

Please can this be fixed asap

[AlejaR]

Hey @paragaleeta,

Thanks for your reply here and for the info shared.

In this case, we'd suggest you reinstall the app on the iPads to see if you notice any changes. We recommend you uninstall the app, then perform a soft reset on the iPads (turn them off and then on) and then install the app again. Give it a try and let us know how it goes.

If this behavior persists after that, it'd be great if you sent us a short video recording of what's happening, so we can better visualize what you're mentioning. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can watch it.

Keep us in the loop!

[merice107]

Hello, I came here for the same reason.  My daughter has been listening to the Trolls 3 soundtrack for a while, and just this week when she selects it it says "This playlist is no longer available, It has been removed by the grown-up who manages this account."  Except, I haven't messed with this at all.  I still see the music in my account.  deleted the app, did a rest of the iPad, and then re downloaded the app, but that unfortunately did not work.  I made a video of what it looks like when I try to play the music.      You can see the video here.  

[MihailY]

Hey folks,

Thanks for posting in the Community about this.

Does any of you have the option to test this on an Android device to see if the issue persists?

In any case, please share the exact models, OS version and Spotify version of the devices you've tested this on so we can forward the info to our tech team.

Thanks for your help! 

[merice107]

Hello,

I updated my daughter's iPad and tried both on iOS version 16.6.1 and again at 17.3.  The issue persisted in both iOS versions.

The ipad is an iPad mini (5th generation)

The app is 1.36.0.

Since my initial post, there has been some other music that is also experiencing this issue.  I was originally wondering if it was artist specific, but this makes me think maybe it is more widespread?  

[Maria]

Hey there @merice107,

Thanks for the additional info!

Your details about this has been noted. While we can't give you a specific timeframe in which this issue with playlists in the Kids app will be resolved, we'd suggest that you always keep the app up-to-date to stay on top of any new released fixes.

@icyblackroses & @paragaleeta - should the issue persist, feel free to send over the details mentioned by @MihailY earlier in the thread, as this will help the investigation. 

If anything else appears in the meantime, the Community is here for you!