Queue glitch?

[Poop2001]

Plan

Premium

Country

US

Device

(iPhone 8 plus)

Operating System

(iOS 14.4.1)

My Question or Issue

I’ve looked around through other posts and problems people have been having, but everything I’ve found hasn’t been much help. When I add songs to my queue, the whole queue screen will go black, save for the song I’m listening to. But when that song is done, al my music turns off and won’t play any other songs, on the queue or otherwise. I close the app, it opens on the Home Screen, and the last song I had queued plays (if I’m lucky). 

This has been going on for months now too, maybe a year or so? Is this a Spotify problem or am I doing something wrong 

[Eni]

Hi there @Poop2001, 

Welcome to the Community and thanks for reaching out about this.

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

If this doesn't do the trick, could you let us know if this is happening across devices or only on your phone?

Additionally, would you mind asking a friend or a relative to log in to their account in your phone to check if the issue persists with a different account?

Lastly, sending us a screen recording of the issue happening would come in handy. 

We'll keep an eye for your reply 🙂

[Poop2001]

Thank you for replying in such a timely manner, I appreciate that

I tried the cache clear and it seems to be fine, save for the fact it deleted all my downloads when it send it wouldn’t; mostly frustrated about that bc I have a lot of music to re-save and lost a lot of good podcast episodes I had downloaded. Again though, it seems fine, but I’ll keep posted. I don’t think I’d be able to get you a video? Just because it tends not to happen w/ any real pattern and there isn’t much to video aside that black screen I shared in the attachment.

Cant get a friend or anyone to sign into their account on my phone, just because I’m not around or with anyone who uses Spotify. But I did ask others I know if they’re having the same problem with their own apps. I assume it’s only on my phone too? Just because I don’t use the app anywhere else.

[Eni]

Hey @Poop2001, 

Thanks for your quick reply. 

We're glad to hear that now it's working as expected. 

Keep in mind that the downloads are stored in the app's cache, that's why they get removed when you perform a clean reinstall. 

On another note, we suggest that you make sure that there aren't any battery optimization or cache clearing apps running for Spotify in your phone.

Give us a shout if it starts misbehaving again; we're always here to help. 

Have a good one!

[Twiggle]

It happens on my Mac and my iPhone. 

[Elena]

Hey @Twiggle,

Thanks for your post.

Could you let us know the version of the Spotify app both on your Mac and your iPhone? Feel free to mention all the troubleshooting steps you've already tried so we can avoid repeating them.

If you haven't tried any steps so far we recommend trying what @Eni has recommended in the comments above.

Keep us posted on this.

Cheers!

[Twiggle]

To solve the issue I created a playlist instead. I have the current edition premium subscription. 8.6.84.1353 On my iPhone. And on my computer I have used both the website log in and also the application that I got recently to see if that would resolve the issue. My entire queue disappeared and I googled the solution which is what landed me here. I re-downloaded the apps and it didn’t help.

[Jeremy]

Hi @Twiggle,

Thank you for your reply and confirmation.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your devices, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If that doesn't do the trick, can you have someone log with their account on the devices to see if the issue persists? This will help us understand if it's account related or not.

We'll keep an eye out for your reply.

Take care!

[Sid_03]

Experiencing a similar glitch but in web player version (browser), in which the queue is there but isn't visible at all. I'm able to interact with it just fine but can't view at all. I checked the Android app & Windows app & they seem to be working just fine, this issue is only present in the web player for browsers. 

Started experiencing this issue quite recently (within a week or so). Tried clearing cache, cookies & disabling all add-ons, but the problem still persists.

Browser: Microsoft Edge (ver 103), Firefox (ver 103)

[Eni]

Hey @Sid_03,

Thanks for posting and welcome to the Community!

Could you try restarting your router by unplugging it from power for a few seconds? It's also worth restarting your computer afterwards.

If this doesn't make the difference, could you try with a different connection if possible? You could try creating a hotspot from your phone.

On another note, we'd like to know if it only happens on that computer or in any other computer as well, if it's possible for you to check.

Keep us posted.