This content is not available keeps showing up

[ChristopherCho]

I'm using Spotify in South Korea.
I tried to play explicit content from the app and the web but couldn't.
The previous FAQ said that I could verify my age but there's no page or prompt showing up for verifying my age.
The app and the web keep saying "This content is not available"
How can I fix this?

[Susan_GP · Accepted solution]

Hi there @ChristopherCho,

Thanks for posting in the Community and welcome.

The minimum age requirement for explicit content is 19. If you're not that age or older, the explicit content will be disabled until you reach the required age. However, if you're 19 or older, you should see the option to confirm it once you try to play any of the explicit content. if you're not getting that option, we'd recommend trying from a different device or reinstalling the app by following these steps. 

If the issue persists, send over a screenshot of the error message you get when trying to play explicit content from your account.

We'll be on the lookout!

[ChristopherCho]

trying another platform worked for me!

I‘ve tried to play the song with iPhone, and I can do the verification.

Finally, I can also play the song with MacBook, too.