Music fades in and out .

[Relztrah]

Plan: Premium Individual

Country: USA

Device: laptop PC running Windows 10

 Music fades in and out for no particular reason. Crossfade is disabled. Streaming quality is set to very high. It doesn't happen with any particular artist or track. But every song fades in and out. I read some old posts which suggest uninstalling and reinstalling the app which I did. No improvement. 

[MihailY]

Hey @Relztrah,

Thanks for reaching out.

I've tested this on my end but the tracks transition as expected. Do you have any other device you can test this on (e.g. a smartphone)? I'd also suggest checking with a different account on your laptop (if possible).

Have you tried enabling crossfade and setting it to 0 s? If not, give this a go and let me know what happens. You can also disable Automix in case you've been testing only with playlists that support it.

Keep us posted.

[Relztrah · Accepted solution]

Thank you MihailY. As it turns out, this only happens when I connect my speaker with a cable. When I connected via bluetooth, the sound was continuous. So apparently using a cable causes the sound to fade in and out. 

[Joan]

Hi @Relztrah,

Thanks for the reply. This is quite odd. If possible, could you try and replace the cable with a different one to rule out it being the possible cause of this? Try testing different speakers connected in the same manner to rule out the speaker causing this too.

Let us know how it goes.

[Relztrah]

I tried a different, much shorter cable thinking that maybe the length of the 20 foot cable had something to do with it. It didn't. Even with a very short cable the sound fades in and out. When I was using a much older, cheaper computer speaker with a cable, this didn't happen. So there must be a defect with this more expensive harman/kardon Onyx Studio speaker. Although it has an audio jack, the harman/kardon speaker is made to use with bluetooth. Maybe the wired technology isn't compatible with all devices. Just a guess.  

[Astral_Disaster]

Plan

Free/Premium

Country

U.S./Mongolia

Device

MSI MODERN 15 H B13M

Operating System

Windows 11

My Question or Issue

Every song I play on the desktop app has a half-second fade-in. The fade in doesn't happen for my phone or the web player, only the desktop app. Using a different account, the fade in is gone, but signing back in to my normal account and it's back again.

I've tried everything to fix it. I've reinstalled the app multiple times, I've tinkered with crossplay, automix, updated my drivers, messed around with my laptop's sound settings, and every setting in the app to see if anything did something. But absolutely none of them did anything.

Talking to support and they said they're aware of it, but they couldn't offer any way to fix it.