Spotify can't play this right now.

[mac1010]

Plan

Premium

Country

United States

Device

Mackie Artist 1x2 (24b/196kHz)

Operating System

Win10

My Question or Issue

"Spotify can't play this right now. If you have the file on your computer you can import it"

Displays every time I try to play any song from the desktop application, web player works normally. I've cleared local files, relogged, did a clean spotify install, and tried multiple different bit depths/sample rates. Hardware acceleration doesn't help either.

[MafeG]

Hi @mac1010,

Welcome to the Community and thank you for posting. 

Would you mind running a clean reinstall again? But this time, please download the app directly from the Microsoft Store. 

If this doesn't do the trick, clear the Hosts file on your PC. In this article you can find the steps. 

Hope this helps!

[MStanbrook]

Why are you always providing nonsense support? When are the devs going to stop putting out code that breaks people's paid-for service? Every few weeks or months you put out a new update that breaks the app for some subset of users. Reinstalling is not the answer. If you actually paid attention to your own forums you'd know from the YEARS of this that your network code is broken as all **bleep**. 

[mac1010]

No thanks on the windows store version. Cleared hosts file and did a fresh install of the standalone version. Issue still persists.

[mac1010]

+1

Absolutely this. First removing lyrics, now this. Don't even know why I still pay for this service.

[CarlosE]

Hey folks,

Thanks for posting.

We're sorry to hear that you're still experiencing this issue. However, it may be due to many different factors that we can't know for sure until some troubleshooting is tried.

We suggest taking a look at this thread, which has many different suggestions that have worked for many other users.

If the issue persists, let us know what you tried from there so we know where to start and don't repeat anything.

We'll be on the lookout.

[MStanbrook]

The thread you linked is about failing to play local files. He's failing to play ANY files. This basic lack of consideration is why your support is a joke. As is the product depending on nlasvc to playback files - which is almost certainly the problem here.

Windows updates will regularly screw up the nlasvc state and Spotify client updates will often screw up the registration with that service. The fact that you continue to use the service completely unnecessarily after more than eight years of knowing it causes issues and provides no benefit to you or your product is indicative of how little you care about your users. Who cares if you churn a few hundred every week when you have millions of users right?

To the OP - try uninstalling your main network interface from the Device Manager, the one you use to connect to the 'net. Then reboot. Windows will reinstall it and reinitialise the Network Location Awareness data for the interface. It should work.

To Spotify. I cancelled my premium sub. Amazon HD is cheaper and better quality, offers actual support people you can talk to, and appears not to depend on the NLA service. It's a win, win, win, win for me.

[mac1010]

Thanks for the heads up on Amazon HD. Uninstalled the device and restarted, still no dice. Cancelled Premium and subbed to Amazon.

Problem solved. Kinda.

[Zildawolf]

as of 09/29/2021 this issue is still here. This doesn't have anything to do with specifically local files. As previously stated by op, this issue affect all songs on spotify.

All of them.

I have a premium subscription, on a windows 10 with a Ryzen 5 3600 cpu. Spotify Version is:

"Spotify for Windows
1.1.68.632.g2b11de83"

Some things I have done in an attempt to fix this:

1.) Logged out and then back into spotify on my pc

          This had no affect on the issue. Even logging out on my phone first before logging off and then back on on pc did nothing.

2.) Restarted my pc.

          I have restarted my pc several times. After the first restart, the indicator on the song's time bar would show that the song is "playing", but there is not sound (yes I have checked audio in the windows volume mixer, spotify was "playing" out of the correct device, was not muted, was turned all the way up, and the volume indicator was barely jumping above complete silence, and I didn't hear anything at all). After subsequent restarts, the issue has reverted to it's original state (ie. "Spotify can't play this right now"). I have made sure every driver even remotely related to audio or internet connection is up to date. Still the issue remains unaffected.

3.) Re-installed Spotify

          I have uninstalled spotify entirely, before reinstalling it. This has done nothing to change the issue.

4.) I have tried playing at different music qualities. No change.

5.) I have tried with hardware acceleration both on and off. No change.

6.) I have deleted local-files.bnk (Users>[me]>AppData>Roaming>Spotify>Users>[me]>local-files.bnk) while spotify was not on (and yes I made sure with task manager), and turned spotify back on so that spotify would reinstall that file. No Change.

7.) I have tried with crossfade set to 0. Turned all the way up. Turned off entirely. No change.

Nothing works. I've spent the past hour and a half trying literally anything. Nothing works.

so forgive if I might come off as upset

[Eni]

Hey there @Zildawolf, 

Thanks for reaching out about this here in the Community.

First up, we recommend turning off any VPN, if in use. Additionally, we suggest that you check if the proxy settings are set to default/auto-detect in the app settings. 

If those steps don't do the trick, could you try clearing the host files with the steps @MafeG sent previously?

Keep us posted on how it goes.