Spotify stopped working (Can't open and can't uninstall)

[davanzanten]

Hey everyone,

Spotify has recently stopped working on my windows 8.1.1 64bit. When I try to open spotify I get a standard error message (screencap as attachment) which includes this information:

Problem signature:
Problem Event Name: APPCRASH
Application Name: spotify.exe
Application Version: 0.9.8.296
Application Timestamp: 5335759e
Fault Module Name: USER32.dll
Fault Module Version: 6.3.9600.17031
Fault Module Timestamp: 53086d13
Exception Code: c0000005
Exception Offset: 00009687
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1043
Additional Information 1: ef1a
Additional Information 2: ef1a5c26c968aa33f0b7c9bb536b7677
Additional Information 3: 7905
Additional Information 4: 79053d6cba7ef1163443f3d83842cdf7

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt

I'm thinking this may have to do with the recent update to windows 8.1? it worked fine before on 8.0 and 8.1....

Any help greatly appreciated!

[Joe · Accepted solution]

Hi. Could you follow the steps in this post to reinstall spotify in safe mode. Hopefully it will work after that but please shout if you still have problems. Thanks.

[davanzanten]

Uninstalling and reinstalling in safe mode worked, used msconfig because the categories in pc settings seem to have changed and couldn't find safe mode at first glance.

Thank you for your help!

[Joe]

Great - enjoy your music 🙂