Cannot add family member to a premium plan

[Jeromejr]

Plan

Premium

Country

Ireland

My Question or Issue

I tried to add my brother to a plan, but cannot even though we're in Ireland for some reason, I keep getting the message attached to this question.

I can provide you with the account details and the invite link we tried to use to add him to my plan.

THANK YOU

[OscarDC]

Hey @Jeromejr,

Thank you for reaching out to the Community. 

This type of issue, when the user hasn't reached the limit of plans yet, is usually related to different reasons.

The most common one is that each account has different countries registered, even if you live in the same country. Since this could be your case, taking the screenshot into account, we'd recommend to the other user that they check if the country matches the owner's account by following the steps in this article.

If the country matches, it's possible that the address needs to be updated. In this scenario, we'd suggest updating the address of the plan by following the steps in this article. Keep in mind that the address can only be changed by the owner.

In case the issue persists, since it could be account-related and we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If you have any additional questions, don't hesitate to ask.

[Jeromejr]

Hi OscarDC,

Thank you for your answer, but it doesn't help at all.

My account is registered in Ireland, at the moment I'm not in Ireland, but my brother's IP address and physical location while trying to accept the invite is in Ireland. 
So which one of the articles and steps you mentioned above covers my case?
What should I do?

Thank you

[Lyubka]

Hey @Jeromejr,

Thanks for getting back to us.

If you have a family plan registered in Ireland, but you are currently in a different country - you will have to get back to Ireland in order to add new members to the plan. 

Here you can find more details about the topic. 

Hope this clears things up. Take care!