Web player can't connect

[ælling]

So the spotify web player can't connect. It just says connecting to spotify but nothing ever happens. I have tried to clear my cache and my cookies and even logged in while in incognito mode (chrome) but nothing worked. Anybody got any ideas?

Edit: So apparently I had to delete cache + cookies and restart my pc to get the web player to work again. Other than that there are no problems

[MaryC1]

Hi @ælling, thanks for reaching out to the Community for help.

If you’re having trouble with the Web Player, try the following:

1. Open play.spotify.com in a different browser (if you’re on Internet Explorer, try Chrome for example).
2. Open play.spotify.com in a private browsing session. 
   If this works, it means you need to clear your cache/cookies. Please refer to your browser’s help section for instructions.
3. Reinstall Flash from http://get.adobe.com/flashplayer/
4. Sign in as a different Spotify user. 
5. Connect to the site over a different network.

If another network works okay, check the firewall settings of the first network to make sure Spotify isn’t blocked.

Let us know how you get on 🙂