Web player page wont load

[Haleymarie423]

It's just all black with a white spotify logo on the top left 

[MichaelW · Accepted solution]

Hi there,
Welcome at the Spotify Community!

Might be something related to your browser or cache.

So, first let's try some basic things to see what might be the cause. Have you already tried to get it working by;

• Clearing you browser's cache?
• Using the incognito/private mode of your browser?
• Using another browser, or even another device?

Please let me know if you still can't get it to work. I'm ready to assist you!

[MichaelW]

Hi @Haleymarie423!

I'm just reaching out to you to let you know we haven't heard anything yet from you.
Did I help you to solve the issue, or do you still need help?

Please let me, or one of my fellow Rock Stars know! We're here to help 🙂

[Haleymarie423]

clearing the cache and using incognito mode didnt work, however it does work on another computer.