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Paguei o plano premium e não liberou, vocês tem como verificar?

Paguei o plano premium e não liberou, vocês tem como verificar?

Fiz o pagamento no pix faz mais de 24h e não liberou o premium
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1 Reply

Hey there,

 

Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!
 

If the payment was made more than 24 hours ago, it should now be processed in our system. So in this case, we'd first recommend checking if the payment was successful by checking your Order history on your Account page.

 

If the order is there, maybe your app has a different account logged in by mistake. We'd also recommend logging out and back in following the steps in this article to force the sync between your account and your device. 


Hope this helps. Let us know how it goes. 

OscarDCModerator
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