Payment failed despite having sufficient balacne

[krisanthemoown]

Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back

[AlejaR]

Hey there @krisanthemoown,

Thanks for posting in the Community and welcome.

Since you mentioned you're having issues to resubscribe, we recommend you make sure the payment method you're trying to use is:

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases.
• Opted into e-commerce and cross border payments.

If your payment method meet these requirements, but the issue persists, try this:

• Try entering your payment details again using a private/incognito window.
• Get in touch with your payment provider, so they can check if everything is in order.

It might just be a temporary connection issue, so we advise you to wait some hours since your last attempt to try again as well. 

We hope you found this helpful. Let us know if you need anything else.