Spotify suddenly unlinked my GCash account without my permission.

[#1]

Can someone help?

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

In this case, it's possible the payment couldn't be taken by the system. To check this, we'd suggest checking on your wallet to see if the payment passed successfully.

If the payment didn't go through, it's a good idea to:

• Ensure that there is a sufficient balance in their account.
• Check the spend limit or transaction limit on your wallet and confirm that you have not used it up.
• If you might have spent the transaction limit, you can return and try again the following day.
• Try using an alternative payment method.

Give it a try, and let us know how it goes.

Keep us in the loop!

[danasunday]

Hi! Spotify Philippines subscriber here. I am already a premium user and i want to update/change my payment method from my credit card to GCash. But there’s no GCash in the options. Also i can’t seem to find my premium account icon on my spotify app. Pls help thanks! 

[Yuki_ishi]

Same problem with me i kept paying someone Spotify that has been link in my gcash acc 

is there something i can do to disconnect it 

my balance kept decreasing every month for someone acc thank you

[Vasil]

Hey @Yuki_ishi,

Thanks for joining the thread!
I believe this support article should help you out! 
Use the link at the end of the article in case you need our support folks to take a look at your payments backstage 🙂
Hope this gets resolved quickly for you. Cheers!