Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had to restart it many times. So today I listened to my offline playlists one my way to work. Everything was fine. But when I connected to the WiFi and disabled Spotify's Offline Mode to synch recently added music I had to find out Spotify had just deleted around 20GB of music from my mobile! (The app stated I had to go online in 20 days to prevent losing my music.)

 

Do you know how long downloading 20GB of data takes, when the WiFi is used by many people?

 

I thought several times about quitting my Spotify Premium subscription, but I think this **bleep** just ruined the whole experience for me. If there's no option to listen to your music offline on your mobile without the risk of complete data loss or buggy synching, I don't have any use for Spotify. Because if I have to get my music anyway somewhere else so I can use it on my phone, I can simply stick to buying/downloading it. That's definitely more expensive and I would need to change my listening habits, but I won't pay for a service, that actually NEVER cared for my messages about buggy software and can't seem to provide more stable software.

Who Me Too'd this topic