Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Songs are unplayable on my Google Pixel phone

I've looked around the community and it appears there have been a few issues with songs becoming unplayable but never a definitive fix for this. Do Spotify employees ever read these forums and make any comments?

For the past two weeks now any song that I play I get the message, 'this song is unavailable'. However when I get into a wifi area at home, work etc the song plays. I can then for a few hours play any song over mobile data. But then the problem returns and I am unable to play any song either on my playlist or that I search for.

I never had this problem on my Samsung Note and has only started happening since I switched phones. I think that the bluetooth connectivity that I create when I'm in my car may have something to do with it, but this is just me clutching at straws wondering what could be affecting Spotify. Any help appreciate before I decide to cancel my subscription and go elsewhere.

Eddy

 

Who Me Too'd this topic