Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've looked around the community and it appears there have been a few issues with songs becoming unplayable but never a definitive fix for this. Do Spotify employees ever read these forums and make any comments?
For the past two weeks now any song that I play I get the message, 'this song is unavailable'. However when I get into a wifi area at home, work etc the song plays. I can then for a few hours play any song over mobile data. But then the problem returns and I am unable to play any song either on my playlist or that I search for.
I never had this problem on my Samsung Note and has only started happening since I switched phones. I think that the bluetooth connectivity that I create when I'm in my car may have something to do with it, but this is just me clutching at straws wondering what could be affecting Spotify. Any help appreciate before I decide to cancel my subscription and go elsewhere.
Eddy