Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Poland
Device
Xiaomi Redmi Note 2
Operating System
Android 5.0.2
My Question or Issue
Hello! I got an issue some time ago and, as I couldn't manage it by myself, I decided to write down my problem.
Recently I used the option with local files on Spotify - I did it, it worked perfectly, I made a playlist with these songs and downloaded on phone. Everything was okay until one day, when suddenly I couldn't listen to these songs on my phone. I was in other place back then and had no chance to go back to home, to reach wi-fi the same as my laptop. So I deleted these songs and waited, till I get back home and repeat that instruction with downloading local files. But still it was really weird and didn't work.
The problem is - the songs are strangely speeded up, lagged and shorted like by a half. It was impossible to listen. On PC everything was okay, but on my phone only local files feeled just wrong. I tried to reinstall Spotify, I tried to delete cache multiple times, but still it was just the same. I would love to listen to these songs on Spotify, but I can't 😕
I hope you will apologize my mistakes and grammar and will help me to solve this problem. Have a nice day!