Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Device
Pixel 2
Operating System
Android
My Question or Issue
The shuffle function does not work on the specific playlist "Lo-Fi Beats". It always plays in alphabetical order. My app is up to date, I've cleared the cache, I reset my phone, I've restarted the app multiple times, and yes, the shuffle icon has the dot underneath. I've tried manually selecting a song at the bottom but it goes right back to the alphabetical beginning and plays in order. I love this playlist, but I don't like hearing the first 10 songs every time I start listening. Please address this issue.