Plan

Premium

Country

Japan

Device

Echo Show 5, Echo Show 8

Operating System

My Question or Issue

Hi,

Up until last month I was able to play music on my Amazon Echo devices but for some reason music does not play back on the devices anymore.

I've uninstalled the skill, reinstalled, restarted the device, updated the device to no avail.

When it attempts to play music on the device, I see that Spotify Connect shows that media is playing on the Echo devices. I can even switch from desktop to whatever echo device I want. Even though it shows this though, the reality is that there is no audio coming out of the device and the echo devices.

During this attempted playback the devices do not show the typical user interface that is shown when music is being played through Spotify (i.e. the Spotify app open on the device).

What is also interesting is that when it tries playing on the Echo device I chose through either the web or desktop app, it only "plays" the music for like 20~30 seconds and then auto skips to the next song in the queue.  Which makes me think it's some communication error between Spotify connect and the device not telling it it's not playing music when it should be.

This is an issue only with Spotify because I can ask Alexa to play Amazon Music for example and it has no issues at all.

I also own a Fitbit Sense and I have the Spotify app installed. I used to be able to control music playing on my phone through the app or ask it to start playing music but for some reason around the same time Spotify connect wouldnt work for my Echo devices this stopped working too. And yes, I also tried restarting, reinstalling, uninstalling all that hooplah to no avail.

Hoping for guidance on this.