Can´t change method of payment

[Josephine77]

Hi,

I am trying to change the card with which I make my monthly payments but it doesn´t work in either of the two search engines I have (Chrome and Mozilla Firefox). It says "something went wrong" etc etc.

Please could somebody let me know how I can change my card details?

[zed9193]

this is happening to me too. grrrr!

[Najze]

Same here. Shows a errorpage.

[bandbtango]

Same here, tried Chrome and IE

[BUGEYD]

Same with me....

[BUGEYD]

I found instead of going into 'manage subscription' just click try premium and it worked. This is whilst in your account page.

[Aire1976]

...Welcome to the club! 😞

[user-removed]

Hey there and thanks for your questions 🙂

Do not worry. I can help you with this issue.

There is some problems in Spotify site now. Spotify mens are now working all the time to fix problem for you.

Thanks for understanding.

Greetings,
Jyri

[user-removed]

Hey there again.

Problem in Spotify site is fixed. Please give another try!

If you need help, ask me, I can help you.

Have a nice day!

[Aire1976]

I still cant change my card information. It still says my postal code is not valid and oops and yada yada... My card is already expired but last payment is valid until 19/5. what do i have to do?

My postal code IS correct.

[user-removed]

Thanks for update.

I escalated this to Spotify.

Watch this space for updates.

[Sam]

Hi guys,

We did have a little issue with the website, but it should now be resolved.

Are you all still having trouble?

[Aire1976]

I do. My postal code (which is the only one I have, an is correct) is still only generating the massage :"oops something went wrong..."

[Aire1976]

...and i have problems  with my spelling, but i guess you cant help me with that... 🙂

Spoiler

[Sam]

Aire1976 - This sounds like something a little different. If you could contact our payments team here, we'll be able to sort it for you.

[Aire1976]

wrote to them for about an hour ago. no reply yet... My brain is about to explode. whatever I do i still get message "oops... "

[Josephine77]

Hi, 

I still can´t change my method of payment - it gives me the following error:

"¡Vaya! Algo ha salido mal. Inténtalo de nuevo o visita nuestra zona de ayuda." (I´m in Spain)

I´ve tried writing an email to your support department but the automatic reply seems to indicate that they will not write back to me, that I should just look in the FAQs for the answer.

However, there is no answer to this in the FAQs.

I´d appreciate it if you guys could fix this problem asap because I´m due to pay next month´s subscription in a few days, but with my current card the payment won´t work. 

Thanks!

[Aire1976]

and now i really messed it up for myself. Accidentally changed my premium subscription to unlimited and there is no way to chage it back to premium again... I am about to cry...

[Aire1976]

...please .... anyone!?

[Josephine77]

Looks like Spotify is ignoring the problem...