Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be the 12 month delay?
I CANT INVITE IT SHOWS YOU NEED TO LIVE IN SAME COUNTRY SOMETHING LIKE THIS.
We updated from duo to family and my sister wanted to cancel the duo because thats what showed up for her and now i dont havr any more premium and it doesnt let me accept any invitation, not to the duo nor the family
My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan. Can you please assist as this is not really accepta...
I need to update my credit card info for Premium Family account. I am trying to update using Safari or Google Chrome on a Mac.Under Payment --> Saved payment cards, it states: To manage payment details for your monthly subscription, go to Account ove...
PlanFamily PremiumCountryGermanyDeviceiPhone, SONOSOperating System(iOS 17.6.1) My Question or IssueHi community,since many months/years my family account worked properly by using different members in the plan. But since a couple of weeks I observe a...
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
It does not allow me to remove or edit members on family plan
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...
I have logged out and restarted device but it’s still happening.
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the admin of the family plan and It doesn't let me. what ...
PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...
PlanPremium - FamilyCountryAustraliaDevice(iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016)Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueMy son set up a Family Premium plan under his name as the account ho...
family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
PlanFree/PremiumCountryMauritiusDeviceLuoran M4S Music player Hi. I have a family account and I am trying to add my daughter to it. She uses an MP4 player. I sent her the invitation link via email (her MP4 player also has a web browser). When we open...
my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?
I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?