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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry USADeviceIPhone 11 and aboveOperating SystemiOS 18.1.1 My Question or IssueMy 2 daughters, husband, and I have all individual premium accounts already setup. Is there a way we can combine under one family account and retain al...
PlanPremium familyCountryNetherlands DevicePixel 7Operating SystemAndroid latest My Question or IssueI have listened to an audiobook. I shared a link with my daughter so she can listen to it as well. Although she is a member of my family plan she has...
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is absolutely ridiculous that we can't make use of a feature we're p...
PlanPremium FamilyCountrySlovakiaDeviceiPhone 15 Pro Max My Question or Issue Hey,I have a problem with adding new person to the plan. I already tried changing adress. I literally coppied adress from one device to another but we still cant connect to...
PlanPremium FamilyCountryGermany DeviceAmazon Fire Kids TabletOperating SystemAndroid?? My Question or IssueHej,my kids (6+9) have Amazon Fire HD Kids tablets and like to hear music.So I did an upgrade from double to family account on spotify.Now I c...
Premium Family PlanAustralia I have received a request for a family member to purchase audiobook hours - I have clicked on the "Get Hours" option in the email but there is no way to purchase audiobook hours for him - it just takes me to my account. I...
PlanPremiumCountryIrelandDeviceSamsung galaxy Operating SystemAndroid My Question or Issue
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the family plan manager. I am unable to remove a member. When I follow the steps to remove a...
We reside in the middle east as a family, but our permanent address and credit card billing address is in the USA. We are trying to set up a Premium Family Account, but I had to choose USA as location to match my credit card. Then when I tried to inv...
PlanPremium FamiliyCountryNorwayDevice(iPhone 13 pro)Operating System(iOS 18.2) My Question or IssueA few days ago I was not able to connect to my Sonos speakers through spotify. I have tried all and everything with resetting the Sonos, making sure a...
I have a premium family plan and two members that were already been registered on the plan for a long time were removed without any notice and I’ve tried to add one of them again and she received a message saying it’s not possible to rejoin the plan ...
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
I've just upgraded my account from premium to family plan. Is there a way that I can have 2 profiles? I have the space for it. The reason why is because my son has a Playlist that he listens to and I have a Playlist on the same email profile, however...
We have a family plan and I cannot invite my daughter. The system keeps telling me that we access the plan from another country, although we all live at the same address in the US. Can there be another issue or what could I do?
I didn’t have my notifications set up to receive the emails for promo codes. Now I do. Did I miss out on The Weeknd promo code or will it be sent still?
I did paid the money for family plan but it showed me some error occurred and i didnt get my premium plan.
My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan.PlanPremium and FamilyCountryUSADeviceSAMSUNG GALAXY S20 My Question or IssueI've been charged for my Individual Premium...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am on a premium plan but a podcast I want to listen to is locked? What is the issue?
Hi Spotify Community!My wife is paying the Family plan for me and my daughter however she lost access to her own email (that actually manages her Spotify Family plan also)! And now she does not have access to Spotify for herself :))So the issue is; S...
I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I updated my card info, my plan would revert back to family ...