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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • Criz1
  • Newbie
  • 10650 Views
  • 73 comments
  • 224 likes
  • iOS
  • Under investigation
  • 10650 Views
  • 73 comments
  • 224 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • stayk
  • Newbie
  • 32698 Views
  • 349 comments
  • 197 likes
  • Accounts
    Other
  • Under investigation
  • 32698 Views
  • 349 comments
  • 197 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • coke187
  • Roadie
  • 10701 Views
  • 85 comments
  • 227 likes
  • Other
  • Under investigation
  • 10701 Views
  • 85 comments
  • 227 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Of123
  • Newbie
  • 46241 Views
  • 288 comments
  • 481 likes
  • Android
  • Under investigation
  • 46241 Views
  • 288 comments
  • 481 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • kyleighk03
  • Newbie
  • 31644 Views
  • 79 comments
  • 310 likes
  • iOS
  • Under investigation
  • 31644 Views
  • 79 comments
  • 310 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • StellarJay
  • Music Fan
  • 19572 Views
  • 67 comments
  • 160 likes
  • Other
  • Under investigation
  • 19572 Views
  • 67 comments
  • 160 votes