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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • littlered23
  • Newbie
  • 12700 Views
  • 33 comments
  • 39 likes
  • Android
  • Under investigation
  • 12700 Views
  • 33 comments
  • 39 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • carl2130
  • Newbie
  • 25221 Views
  • 187 comments
  • 301 likes
  • Desktop
  • Under investigation
  • 25221 Views
  • 187 comments
  • 301 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 5845 Views
  • 228 comments
  • 20 likes
  • iOS
  • Under investigation
  • 5845 Views
  • 228 comments
  • 20 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Lakerman
  • Newbie
  • 4674 Views
  • 57 comments
  • 56 likes
  • Other
  • Under investigation
  • 4674 Views
  • 57 comments
  • 56 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • markegge
  • Newbie
  • 23699 Views
  • 144 comments
  • 383 likes
  • Other
  • Under investigation
  • 23699 Views
  • 144 comments
  • 383 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • o0owiggyo0o
  • Newbie
  • 71643 Views
  • 362 comments
  • 680 likes
  • Android
  • Under investigation
  • 71643 Views
  • 362 comments
  • 680 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • MihailY
  • Moderator
  • 34855 Views
  • 110 comments
  • 238 likes
  • Other
  • Under investigation
  • 34855 Views
  • 110 comments
  • 238 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • cassblackburn_
  • Visitor
  • 34291 Views
  • 159 comments
  • 302 likes
  • Your Library
  • Under investigation
  • 34291 Views
  • 159 comments
  • 302 votes