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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Share to Instagram Stories not working

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

  • Moderator
  • Moderator
  • We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
  • Maria
  • Moderator
  • 24 Views
  • 4 comments
  • 1 likes
  • Android
    Other
  • Under investigation
  • 24 Views
  • 4 comments
  • 1 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • Nightsofblades1
  • Music Fan
  • 18831 Views
  • 75 comments
  • 253 likes
  • Other
  • Under investigation
  • 18831 Views
  • 75 comments
  • 253 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • trilla_v
  • Newbie
  • 4070 Views
  • 102 comments
  • 86 likes
  • Desktop
  • Under investigation
  • 4070 Views
  • 102 comments
  • 86 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • Crystalmcorral
  • Newbie
  • 3009 Views
  • 70 comments
  • 54 likes
  • Mobile
  • Under investigation
  • 3009 Views
  • 70 comments
  • 54 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • BearyG
  • Newbie
  • 2759 Views
  • 10 comments
  • 67 likes
  • Subscriptions
  • Under investigation
  • 2759 Views
  • 10 comments
  • 67 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • 1Dx
  • Casual Listener
  • 36948 Views
  • 367 comments
  • 217 likes
  • Accounts
    Other
  • Under investigation
  • 36948 Views
  • 367 comments
  • 217 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • LordWolfchild
  • Newbie
  • 13236 Views
  • 100 comments
  • 275 likes
  • Other
  • Under investigation
  • 13236 Views
  • 100 comments
  • 275 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • spacesareokay
  • Newbie
  • 53133 Views
  • 302 comments
  • 516 likes
  • Android
  • Under investigation
  • 53133 Views
  • 302 comments
  • 516 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Psycho-netics
  • Newbie
  • 24133 Views
  • 89 comments
  • 186 likes
  • Other
  • Under investigation
  • 24133 Views
  • 89 comments
  • 186 votes