Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4295 Views
  • 1 replies
  • 0 likes
  • 4295 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6407 Views
  • 1 replies
  • 0 likes
  • 6407 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4330 Views
  • 1 replies
  • 3 likes
  • 4330 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 41101 Views
  • 19 replies
  • 1 likes
  • music stops
  • 41101 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166365 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166365 Views
  • 0 replies
  • 35 likes

Superuser Contribution Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

  • Visitor
  • The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.
  • fmcrepresent
  • Visitor
  • 82755 Views
  • 35 replies
  • 13 likes
  • 82755 Views
  • 35 replies
  • 13 likes

Superuser Contribution unable to dismount discs due to spotify image

PlanPremiumDeviceMac ProOperating SystemiOS 15.2, happened on previous versions as well My Question or Issue Hi,I can't solve the following issue since a while now.Since about 4 months I am unable to eject any harddrives. In harddrive-helper I see th...

  • Casual Listener
  • Plan Premium Device Mac Pro Operating System iOS 15.2, happened on previous versions as well   My Question or Issue   Hi, I can't solve the following issue since a while now. Sin...
  • Mo-S
  • Casual Listener
  • 128 Views
  • 4 replies
  • 0 likes
  • 128 Views
  • 4 replies
  • 0 likes

Solved!! Spotify pre save? How to undo?

I signed up for presave on the Calvin Harris track 'One Kiss' before it came out. Now, i get every single remix of this song added to my playlist automatically too. Also a dj called R3hab's tracks automatically appear in the same playlist, which is a...

  • Casual Listener
  •   I signed up for presave on the Calvin Harris track 'One Kiss' before it came out. Now, i get every single remix of this song added to my playlist automatically too. Also a dj called R3hab's t...
  • FREElimz
  • Visitor
  • 37076 Views
  • 9 replies
  • 1 likes
  • 37076 Views
  • 9 replies
  • 1 likes

Play count for short songs is bugged

PlanPremiumDeviceDesktopOperating SystemEncountered on Mac OS X, but probably relevant to all platforms My Question or IssueThe plays counter is bugged on short songs, anything below 30s maybe doesn't count a listen correctly.You can go to every albu...

  • Newbie
  • Plan Premium Device Desktop Operating System Encountered on Mac OS X, but probably relevant to all platforms   My Question or Issue The plays counter is bugged on short songs, anything b...
  • 51 Views
  • 0 replies
  • 0 likes
  • 51 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I go to the playlist of currently playing song on the Web interface?

So I am jamming a playlist and leave to say the home page, usually if you click on the icon on the bottom left part of the screen of the currently playing song, you'd be taken right back to the currently playing playlist. But for some reasons that do...

  • Visitor
  • So I am jamming a playlist and leave to say the home page, usually if you click on the icon on the bottom left part of the screen of the currently playing song, you'd be taken right back to the curre...
  • barronpj
  • Newbie
  • 3702 Views
  • 10 replies
  • 6 likes
  • 3702 Views
  • 10 replies
  • 6 likes

Mac Desktop App Crashes on Launch

PlanPremiumCountryUSADevice2020 Macbook Pro (M1)Operating SystemmacOS Sonoma 14.4.1 My Question or IssueI've been completely unable to open the Spotify app on my Mac for the past several days now because it crashes the second I try to open it. It cra...

  • Casual Listener
  • Plan Premium Country USA Device 2020 Macbook Pro (M1) Operating System macOS Sonoma 14.4.1   My Question or Issue I've been completely unable to open the Spotify app on my Mac for the ...
  • Not applicable
  • 2071 Views
  • 7 replies
  • 0 likes
  • Desktop (Mac)
  • 2071 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Connect has stopped working on my Sonos products (Port, Arc) after last Sonos update (82-2-)

After yesterday's Sonos firmware update (82-2-59204) I can not use Spotify Connect anymore on my Sonos speakers. The Sonos speakers are shown on Spotify for macOS and iOS, but when I try to connect I just get "Connecting..." and nothing happens. This...

  • Music Fan
  • After yesterday's Sonos firmware update (82-2-59204) I can not use Spotify Connect anymore on my Sonos speakers. The Sonos speakers are shown on Spotify for macOS and iOS, but when I try to connect I...
  • hadsnz
  • Regular
  • 1675 Views
  • 22 replies
  • 5 likes
  • 1675 Views
  • 22 replies
  • 5 likes

"Spotify (old)" showing up on dock

PlanPremiumCountryAustraliaDeviceMacbook Pro (13inch Mid-2012)Operating SystemMacOS High Serria 10.13.6 My Question or Issue I'm having an issue where I've got two versions of Spotify showing up on my dock, see screenshot attached. I can close the "S...

  • Newbie
  • Plan Premium Country Australia Device Macbook Pro (13inch Mid-2012) Operating System MacOS High Serria 10.13.6   My Question or Issue   I'm having an issue where I've got two ver...
  • Outdoorsy
  • Casual Listener
  • 50894 Views
  • 4 replies
  • 4 likes
  • 50894 Views
  • 4 replies
  • 4 likes

Superuser Contribution Unable to log in to desktop app on a Mac

PlanPremiumCountryUSDeviceMacbook Pro late 2017Operating SystemOS Sierra Version 10.12.6 My Question or IssueEvery time I try to log in to my desktop app I get an error message: "The username or password is incorrect (Error code: auth:2)"... but this...

  • Newbie
  • Plan Premium Country US Device Macbook Pro late 2017 Operating System OS Sierra Version 10.12.6   My Question or Issue Every time I try to log in to my desktop app I get an error messa...
  • Not applicable
  • 6935 Views
  • 19 replies
  • 1 likes
  • 6935 Views
  • 19 replies
  • 1 likes

Superuser Contribution Unable to get Spotify desktop to work

PlanPremiumCountryUKDeviceMacbook M1 ProOperating SystemmacOS Ventura 13.6.4 My Question or Issue Hi there, Just can't get this to work. Ever since I changed my display name and logged out I have had issues. I now have my display name and username th...

  • Casual Listener
  • Plan Premium Country UK Device Macbook M1 Pro Operating System macOS Ventura 13.6.4   My Question or Issue   Hi there,   Just can't get this to work. Ever since I changed ...
  • AlejaR
  • Moderator
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

  • Music Fan
  •   Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error: DNS_PROBE_FINISHED_NXDOMAIN    The app works fine but ...
  • user23323
  • Visitor
  • 8619 Views
  • 36 replies
  • 6 likes
  • 8619 Views
  • 36 replies
  • 6 likes

Solved!!Superuser Contribution What happened to full screen for songs?

Why has my full-screen mode disappeared with the latest Spotify update? I am a paying premium customer and loved this feature because it meant the pixels on my screen were changing when I left my screen on while working on a different device. Spotify...

  • Regular
  • Why has my full-screen mode disappeared with the latest Spotify update? I am a paying premium customer and loved this feature because it meant the pixels on my screen were changing when I left my scr...
  • boandaropax
  • Regular
  • 118 Views
  • 2 replies
  • 0 likes
  • Desktop
    full screen
    Mac
  • 118 Views
  • 2 replies
  • 0 likes

Superuser Contribution Where can I find the PDF that goes with my audiobook?

PlanPremiumCountryUSADeviceMacbook Air 2022 My Question or IssueI am listening to an audiobook on Premium that comes with supplemental docs/pdfs but I cannot find them on the Desktop app only on the mobile app. Any ideas where I can find these docs o...

  • Visitor
  • Plan Premium Country USA Device Macbook Air 2022   My Question or Issue I am listening to an audiobook on Premium that comes with supplemental docs/pdfs but I cannot find them on the Des...
  • jennybteach
  • Visitor
  • 12192 Views
  • 21 replies
  • 2 likes
  • 12192 Views
  • 21 replies
  • 2 likes

How to block podcast or just a few show

Plan PremiumCountryUSA DeviceNote 9, Windows 10 My Question or IssueI would rather not see anything about podcast. There is one podcast that I have absolutely no interest in that keeps popping up to the top of screen and suggestions. It has gotten to...

  • Visitor
  •   Plan  Premium Country USA   Device Note 9, Windows 10   My Question or Issue I would rather not see anything about podcast.  There is one podcast that I have abso...
  • Paciucco
  • Visitor
  • 417 Views
  • 2 replies
  • 1 likes
  • 417 Views
  • 2 replies
  • 1 likes

Superuser Contribution How can I search songs I've saved by an artist in the library?

When I click on the artist who's music I've saved, it doesn't take me to a page where I can see other saved songs. It takes me to the artists spotify profile. I only want to see the songs that I've saved. Is there a way to do this?

  • Casual Listener
  • When I click on the artist who's music I've saved, it doesn't take me to a page where I can see other saved songs. It takes me to the artists spotify profile. I only want to see the songs that I've s...
  • dpozinen
  • Casual Listener
  • 6343 Views
  • 5 replies
  • 1 likes
  • 6343 Views
  • 5 replies
  • 1 likes

Superuser Contribution The "Show the now-playing panel" 'feature' keeps turning on after restart.

I am on Mac (latest version of OS and Spotify for macOS (Apple Silicon)1.2.29.605.g66a43ceb.I HATE the Now-Playing featuer with a vengance.I turn it OFF in settings.I quit Spotify (or reboot Mac or whatever) and this IRRITATING "feature" is turned ON...

  • Regular
  • I am on Mac (latest version of OS and Spotify for macOS (Apple Silicon) 1.2.29.605.g66a43ceb. I HATE the Now-Playing featuer with a vengance. I turn it OFF in settings. I quit Spotify (or reboo...
  • Tomlew03
  • Visitor
  • 1795 Views
  • 11 replies
  • 7 likes
  • 1795 Views
  • 11 replies
  • 7 likes

Superuser Contribution App doesn’t work properly on MacBook Air

PlanPremium FamilyCountryItaly DeviceMacBook Air 2020Operating SystemmacOS 14.4.1 My Question or Issue Hi, since quite a lot of time the App on my MacBook doesn’t work properly. Basically, I can’t go on any playlist besides the one I was able to down...

  • Regular
  • Plan Premium Family Country Italy    Device MacBook Air 2020 Operating System macOS 14.4.1   My Question or Issue   Hi,  since quite a lot of time the App on my ...
  • vieroski
  • Newbie
  • 3865 Views
  • 10 replies
  • 0 likes
  • 3865 Views
  • 10 replies
  • 0 likes

Superuser Contribution I need help on playing a song that is greyed out and no longer playable

The song was called pistol whipped by Milian faros. and it was one of my favorite songs and a absolute banger and I really want to listen to it again

  • Visitor
  • The song was called pistol whipped by Milian faros. and it was one of my favorite songs and a absolute banger and I really want to listen to it again
  • Vasil
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes