Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3799 Views
  • 1 replies
  • 0 likes
  • 3799 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5990 Views
  • 1 replies
  • 0 likes
  • 5990 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4135 Views
  • 1 replies
  • 3 likes
  • 4135 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 40523 Views
  • 19 replies
  • 1 likes
  • music stops
  • 40523 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166075 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166075 Views
  • 0 replies
  • 35 likes

I cna't listening my music

PlanPremiumCountryFranceDeviceIMac late 2011)Operating System(iOS 10.12)My Question or IssueAs of yesterday, i can't play any music on my spotify web player.Message Error : Spotify cannot play this music at the moment.And when it does play one music,...

  • Newbie
  • Plan Premium Country France Device IMac late 2011) Operating System (iOS 10.12) My Question or Issue As of yesterday, i can't play any music on my spotify web player. Message Error : Spotif...
  • 14 Views
  • 0 replies
  • 0 likes
  • 14 Views
  • 0 replies
  • 0 likes

Fullscreen lyrics shows very few lines

PlanPremiumCountryIndiaDeviceMacbook M4 ProOperating SystemmacOs My Question or IssueOn a vertical screen (I am using a vertical monitor), full screen lyrics only shows a few lines. However, normal mode shows lyrics till the end of screen.

  • Casual Listener
  • Plan Premium Country India Device Macbook M4 Pro Operating System macOs   My Question or Issue On a vertical screen (I am using a vertical monitor), full screen lyrics only shows a few...
  • 38 Views
  • 0 replies
  • 0 likes
  • 38 Views
  • 0 replies
  • 0 likes

"Your Episodes" doesn't display full width

PlanPremiumCountryNZDeviceMacbook Pro 2016Operating SystemmacOS Sonoma My Question or IssueI've raised this issue before but I can't find the original post. Basically it's a UI issue in that the "Your Episodes" does not expand horizontally to fill th...

  • Roadie
  • Plan Premium Country NZ Device Macbook Pro 2016 Operating System macOS Sonoma   My Question or Issue I've raised this issue before but I can't find the original post. Basically it's a ...
  • 33 Views
  • 0 replies
  • 0 likes
  • 33 Views
  • 0 replies
  • 0 likes

Superuser Contribution Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

  • Music Fan
  •   Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error: DNS_PROBE_FINISHED_NXDOMAIN    The app works fine but ...
  • datomob
  • Visitor
  • 6401 Views
  • 28 replies
  • 5 likes
  • 6401 Views
  • 28 replies
  • 5 likes

Superuser Contribution Error "Network Connection Failed While Playing Content" but I'm online, music won't play

Over the last few days, I've noticed an increasing issue where the music stops playing mid song and I have a lot of trouble getting any music to start again. Eventually I've succeeded to get something to play again until now.Now I can't get any music...

Screenshot 2024-07-11 at 1.34.58 PM.png
  • Regular
  • Over the last few days, I've noticed an increasing issue where the music stops playing mid song and I have a lot of trouble getting any music to start again.  Eventually I've succeeded to get so...
  • StarryK
  • Regular
  • 1452 Views
  • 9 replies
  • 0 likes
  • 1452 Views
  • 9 replies
  • 0 likes

Superuser Contribution Airplay devices not showing up in mac app

PlanPremiumCountryUnited STatesDeviceMacbook Pro 14-inch, 2021, M1 MaxOperating SystemMacOS Ventura My Question or Issue The mac app won't show any airplay devices other than my phone or the web browser. My iphone Spotify app can see and send audio t...

oli206_0-1675117968992.png oli206_3-1675118151137.png
  • Casual Listener
  • Plan Premium Country United STates Device Macbook Pro 14-inch, 2021, M1 Max Operating System MacOS Ventura   My Question or Issue   The mac app won't show any airplay devices oth...
  • noizo
  • Casual Listener
  • 40264 Views
  • 64 replies
  • 5 likes
  • 40264 Views
  • 64 replies
  • 5 likes

Superuser Contribution Miniplayer still not showing

I know the Miniplayer was still rolling out halfway through 2024, so I waited but it's been so long and I still don't have it, I have spotify updated so I'm not sure why. PlanPremiumCountryItaly Spotify for macOS (Apple Silicon)1.2.52.442.g01893f92

  • Regular
  • I know the Miniplayer was still rolling out halfway through 2024, so I waited but it's been so long and I still don't have it, I have spotify updated so I'm not sure why.   Plan Premium Coun...
  • Zhinxx
  • Visitor
  • 192 Views
  • 4 replies
  • 0 likes
  • 192 Views
  • 4 replies
  • 0 likes

Superuser Contribution Insanely high battery impact and usage

PlanPremiumCountryDenmarkDeviceMacBook Air 2023Operating SystemmacOS 14 My Question or IssueRecently I've began noticing an issue with the battery impact and usage of Spotify. Sometimes when using the app it'll randomly shoot up to like 300 energy im...

  • Casual Listener
  •   Plan Premium Country Denmark Device MacBook Air 2023 Operating System macOS 14   My Question or Issue Recently I've began noticing an issue with the battery impact and usage of...
  • williaiam
  • Casual Listener
  • 2312 Views
  • 22 replies
  • 1 likes
  • 2312 Views
  • 22 replies
  • 1 likes

Superuser Contribution Spotify Connect has stopped working on my Sonos products (Port, Arc) after last Sonos update (82-2-)

After yesterday's Sonos firmware update (82-2-59204) I can not use Spotify Connect anymore on my Sonos speakers. The Sonos speakers are shown on Spotify for macOS and iOS, but when I try to connect I just get "Connecting..." and nothing happens. This...

  • Music Fan
  • After yesterday's Sonos firmware update (82-2-59204) I can not use Spotify Connect anymore on my Sonos speakers. The Sonos speakers are shown on Spotify for macOS and iOS, but when I try to connect I...
  • vao81
  • Newbie
  • 227 Views
  • 5 replies
  • 1 likes
  • 227 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Lyrics not showing on Mac

PlanPremiumCountryTurkeyDeviceMacbook Pro 2021Operating SystemmacOS Big Sur 11.1 My Question or Issue Until recently I was using the lyrics feature without any problem both on my mobile device and desktop app. However, for the last 3-4 days the micro...

  • Casual Listener
  • Plan Premium Country Turkey Device Macbook Pro 2021 Operating System macOS Big Sur 11.1   My Question or Issue   Until recently I was using the lyrics feature without any problem...
  • Anahera
  • Visitor
  • 19560 Views
  • 9 replies
  • 2 likes
  • 19560 Views
  • 9 replies
  • 2 likes

Superuser Contribution Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

  • Visitor
  • The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.
  • K1NNA
  • Casual Listener
  • 66758 Views
  • 18 replies
  • 9 likes
  • 66758 Views
  • 18 replies
  • 9 likes

Solved!! "Something went wrong " Error on Mac version

PlanPremium Student versionCountry: Germany, currently in Iran DeviceMacBook Pro 2019Operating System(iOS 12.3.1) Hi,I've been facing this Error while using Spotify on the Mac platform, but on iPhone, everything is working correctly.I reinstalled com...

  • Casual Listener
  •   Plan Premium Student version Country: Germany, currently in Iran    Device MacBook Pro 2019 Operating System (iOS 12.3.1)   Hi, I've been facing this Error while usin...
  • adasu
  • Visitor
  • 1416 Views
  • 12 replies
  • 0 likes
  • 1416 Views
  • 12 replies
  • 0 likes

Superuser Contribution Prevent mac media keys control Sonos speaker if Spotify app is open?

PlanPremiumCountrySweden DeviceMacBook Pro, Mac mini, Sonos One, iPhone 12Operating SystemmacOS Sequoia 15.0.1 My Question or IssueThe media keys (play/pause/next/previous) on my MacBook and Mac mini have started controlling the music playing on my S...

  • Casual Listener
  • Plan Premium Country Sweden   Device MacBook Pro, Mac mini, Sonos One, iPhone 12 Operating System macOS Sequoia 15.0.1   My Question or Issue The media keys (play/pause/next/prev...
  • Vasil
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log in to desktop app on a Mac

PlanPremiumCountryUSDeviceMacbook Pro late 2017Operating SystemOS Sierra Version 10.12.6 My Question or IssueEvery time I try to log in to my desktop app I get an error message: "The username or password is incorrect (Error code: auth:2)"... but this...

  • Newbie
  • Plan Premium Country US Device Macbook Pro late 2017 Operating System OS Sierra Version 10.12.6   My Question or Issue Every time I try to log in to my desktop app I get an error messa...
  • Periderm
  • Casual Listener
  • 4771 Views
  • 16 replies
  • 0 likes
  • 4771 Views
  • 16 replies
  • 0 likes

Superuser Contribution Spotify app makes other apps (like browser) have slow or no internet

Like the title said, after a few period of listening songs on Spotify app, other apps (like browser) have slow internet or no connection. Sometimes, searching songs in the app while playing songs is not responsive too. When I close Spotify app, every...

  • Casual Listener
  • Like the title said, after a few period of listening songs on Spotify app, other apps (like browser) have slow internet or no connection. Sometimes, searching songs in the app while playing songs is ...
  • Joan
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Can't connect to Apple TV from Spotify apps

I can't connect and play music through Spotify Connect to my Apple TV that I've just set up.I can send audio from MacOS to Apple TV over Airplay with no issue, but I'd like the TV to play, so I can have other sounds play on my devices while listening...

  • Roadie
  • I can't connect and play music through Spotify Connect to my Apple TV that I've just set up. I can send audio from MacOS to Apple TV over Airplay with no issue, but I'd like the TV to play, so I c...
  • Jrblack100
  • Newbie
  • 1116 Views
  • 4 replies
  • 2 likes
  • 1116 Views
  • 4 replies
  • 2 likes

Superuser Contribution Playlists Missing "Custom Order" Option

In the new re-design (both Mac app and Web app) it is missing the "Custom Order" option when viewing playlists and it will not allow me to rearrange playlists and playlist folders. It shows a "Creator" option, which seems redundant, I am the creator ...

  • Roadie
  • In the new re-design (both Mac app and Web app) it is missing the "Custom Order" option when viewing playlists and it will not allow me to rearrange playlists and playlist folders.    It ...
  • bryanst10
  • Casual Listener
  • 2607 Views
  • 12 replies
  • 1 likes
  • 2607 Views
  • 12 replies
  • 1 likes

Superuser Contribution Crackling/Clipping Noise on Macbook

Crackling/popping/clipping/stuttering issue that I've seen in different forums. Can't find a fix for the mac. Just started noticing it today. Please help! Macbook running macOS Catalina v10.15.6 Retina, 12 inch, 2017.

  • Visitor
  • Crackling/popping/clipping/stuttering issue that I've seen in different forums. Can't find a fix for the mac. Just started noticing it today.    Please help!   Macbook running macO...
  • mariLo202122
  • Visitor
  • 36135 Views
  • 116 replies
  • 22 likes
  • 36135 Views
  • 116 replies
  • 22 likes

Superuser Contribution Is there a way to edit incorrect lyrics?

The lyrics feature offers an option to "report" wrong lyrics, but it doesn't ask which ones are wrong or what the correct lyrics are. Normally I'm not too picky about this kind of thing, but I've come across a few lines that are just really flat-out ...

  • Casual Listener
  • The lyrics feature offers an option to "report" wrong lyrics, but it doesn't ask which ones are wrong or what the correct lyrics are. Normally I'm not too picky about this kind of thing, but I've com...
  • momojojo
  • Casual Listener
  • 31376 Views
  • 11 replies
  • 1 likes
  • Mac
  • 31376 Views
  • 11 replies
  • 1 likes