Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50920 Views
  • 77 replies
  • 27 likes
  • 50920 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76424 Views
  • 271 replies
  • 21 likes
  • 76424 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5366 Views
  • 1 replies
  • 6 likes
  • 5366 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145525 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145525 Views
  • 0 replies
  • 26 likes

Superuser Contribution Spotify Static Screen when playing Video Problem

Video Link Showing Problem: https://www.youtube.com/watch?v=h_x5M5Uk_jwPlanPremiumCountryEnglandDevicePCOperating SystemWindows 10My Question or IssueDuel Monitor setup. Main is 144hz, 2nd is 60hz. Whenever a video is played on Spotify, the 144hz goe...

  • Casual Listener
  • Video Link Showing Problem: https://www.youtube.com/watch?v=h_x5M5Uk_jw Plan Premium Country England Device PC Operating System Windows 10 My Question or Issue Duel Monitor setup. Main...
  • dixondevasia21
  • Casual Listener
  • 3198 Views
  • 9 replies
  • 2 likes
  • 120hz
    144hz
    60hz
    duel
    grey
    monitor
    static
    video
  • 3198 Views
  • 9 replies
  • 2 likes

Superuser Contribution Volume Issues when connecting headphones

Plan Premium Country US Device PC Operating System Windows 11 My Question or Issue Volume issues began 10/12/24. My volume becomes much louder when I plug my earphones in while music is playing. Have to adjust the volume slider to get it back to norm...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 11   My Question or Issue Volume issues began 10/12/24. My volume becomes much louder when I plug my earphones in w...
  • Vasil
  • Moderator
  • 145 Views
  • 6 replies
  • 1 likes
  • 145 Views
  • 6 replies
  • 1 likes

Superuser Contribution How to stop smart shuffle from randomly turning on

I have a Windows 10 Laptop and every time I minimise and then maximise my Spotify window smart shuffle turns back on, this is really annoying as I open and close Spotify a lot and I don't even want it on shuffle never mind smart shuffle

  • Visitor
  • I have a Windows 10 Laptop and every time I minimise and then maximise my Spotify window smart shuffle turns back on, this is really annoying as I open and close Spotify a lot and I don't even want i...
  • SWSLOVERRRRR
  • Visitor
  • 6366 Views
  • 21 replies
  • 12 likes
  • 6366 Views
  • 21 replies
  • 12 likes

Superuser Contribution Spotify randomly maxes out volume

Every time I change song the volume maxes out including my downloaded songs and also whenever I startup the app.Tried clearing cache, reinstalling, logging out and back in, and messing with the volume normalizer. Spotify for Windows (64 bit)1.2.47.36...

  • Casual Listener
  • Every time I change song the volume maxes out including my downloaded songs and also whenever I startup the app. Tried clearing cache, reinstalling, logging out and back in, and messing with the vol...
  • Exarkun77
  • Casual Listener
  • 2714 Views
  • 73 replies
  • 13 likes
  • 2714 Views
  • 73 replies
  • 13 likes

Superuser Contribution Hissing/static when listening.

So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones and the hissing/static is definitely from the spotif...

  • Regular
  • So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones a...
  • moreliamariposa
  • Newbie
  • 1116 Views
  • 8 replies
  • 0 likes
  • 1116 Views
  • 8 replies
  • 0 likes

Superuser Contribution Make panels, that have a scrollbar, moveable using arrow keys!

It's so annoying: There is a panel of e.g. playlists and there is a scrollbar at the right side. So you think you can scroll using your typical arrow key. Put nope - it's not working.It's scrolling by mouse/finger. So should not be a big deal to get ...

  • Visitor
  • It's so annoying: There is a panel of e.g. playlists and there is a scrollbar at the right side. So you think you can scroll using your typical arrow key. Put nope - it's not working. It's scrolling...
  • oppej
  • Casual Listener
  • 336 Views
  • 4 replies
  • 1 likes
  • 336 Views
  • 4 replies
  • 1 likes

Spotify glitching audio playback

Spotify Premium on Win 11 Pro, multiple new dell XPS 15 machines. My Question or IssueAudio drops out repeatedly during playback. I can reliably glitch audio by clicking the start button. Multiple output devices. Drivers updated and reinstalled..

  • Newbie
  • Spotify Premium on Win 11 Pro, multiple new dell XPS 15 machines.   My Question or Issue Audio drops out repeatedly during playback. I can reliably glitch audio by clicking the start button. ...
  • 31 Views
  • 0 replies
  • 0 likes
  • 31 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumCountrySlovakia DeviceComputerOperating SystemWindows 10 My Question or IssueI search for everything ..... but it doesnt work .... I just now rebuild my pc with new mother board cpu an rams And after i started pc i wanted to listen to spot...

  • Casual Listener
  • Plan Premium Country Slovakia   Device Computer Operating System Windows 10   My Question or Issue I search for everything ..... but it doesnt work ....  I just now rebuild...
  • joshuajesenek
  • Regular
  • 131459 Views
  • 77 replies
  • 2 likes
  • 131459 Views
  • 77 replies
  • 2 likes

Why am I getting ads on Spotify Premium?

PlanPremiumCountrySwedenDevicePC desktopOperating SystemWindows 11 My Question or IssueAt the start of some podcasts, I am getting targeted ads in a completely different language than the podcast is in. The ads are completely random and unrelated to ...

  • Newbie
  •   Plan Premium Country Sweden Device PC desktop Operating System Windows 11   My Question or Issue At the start of some podcasts, I am getting targeted ads in a completely differ...
  • Out-of-it
  • Newbie
  • 2011 Views
  • 15 replies
  • 6 likes
  • 2011 Views
  • 15 replies
  • 6 likes

Superuser Contribution All audio cuts out but song keeps playing.

PlanPremiumCountryU.SDeviceWindows DesktopOperating SystemWindows 11 My Question or IssueWhenever I have my spotify open and any game ever open aswell, the audio only from spotify just completely cuts out but in the app it still says the song is play...

  • Casual Listener
  •   Plan Premium Country U.S Device Windows Desktop Operating System Windows 11   My Question or Issue Whenever I have my spotify open and any game ever open aswell, the audio only...
  • Not applicable
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

  • Newbie
  • Plan Premium Country Poland Operating System Windows 10   My Question or Issue I just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was add...
  • Dynamoon
  • Newbie
  • 12556 Views
  • 8 replies
  • 39 likes
  • 12556 Views
  • 8 replies
  • 39 likes

Superuser Contribution Smart Shuffle turning itself on on Desktop

PlanPremium CountryUSA Operating SystemWindows 10 My Question or IssueI just want to use normal shuffle but every time I change tabs to something else or look away, it switches from normal shuffle over to smart shuffle and I have to turn it off again...

  • Newbie
  • Plan Premium   Country USA   Operating System Windows 10   My Question or Issue I just want to use normal shuffle but every time I change tabs to something else or look away,...
  • ryndym
  • Casual Listener
  • 2189 Views
  • 16 replies
  • 12 likes
  • 2189 Views
  • 16 replies
  • 12 likes

Superuser Contribution Black Screen of Death (Windows 11)

A couple of weeks ago, Spotify's Windows 11 desktop app was updated, and since then I haven't been able to use it at all. On launch, I get to see the player's UI for a second, then my PC's screen goes black. Completely. No error messages, nothing. I ...

  • Regular
  • A couple of weeks ago, Spotify's Windows 11 desktop app was updated, and since then I haven't been able to use it at all. On launch, I get to see the player's UI for a second, then my PC's screen goe...
  • 12183922403
  • Casual Listener
  • 655 Views
  • 17 replies
  • 0 likes
  • 655 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Severe Memory Leak When Dragging Into Custom Order

Using the Spotify app on Windows 10, and a playlist with about 600 songs. The app starts with a footprint of about 300 MB. However, when moving songs into a "Custom order", memory usage spikes repeatedly until the app crashes and restarts itself. Ste...

  • Regular
  • Using the Spotify app on Windows 10, and a playlist with about 600 songs.  The app starts with a footprint of about 300 MB.  However, when moving songs into a "Custom order", memory usage s...
  • robc007
  • Regular
  • 60 Views
  • 3 replies
  • 0 likes
  • 60 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution External monitors disconnect when opening Spotify

PlanPremiumCountryUnited StatesOperating SystemWindows10 My Question or IssueWhenever Spotify is active my monitors will constantly disconnect and reconnect (and my bluetooth mouse). This happens with the web player, the desktop app, and on webpages ...

  • Regular
  • Plan Premium Country United States Operating System Windows10   My Question or Issue Whenever Spotify is active my monitors will constantly disconnect and reconnect (and my bluetooth mou...
  • fishcakezxc
  • Newbie
  • 9881 Views
  • 60 replies
  • 17 likes
  • 9881 Views
  • 60 replies
  • 17 likes

Superuser Contribution Buttons in top right corner of windows desktop app have top margin

PlanPremiumCountryGermanyDevicedifferent PCsOperating SystemWindows 10, Windows 11 My Question or IssueThe buttons in the top right corner are no longer at the top of the app. This is very annoying for me, as it makes it significantly more difficult ...

WhoNeedsReasons_0-1727602744878.png
  • Newbie
  • Plan Premium Country Germany Device different PCs Operating System Windows 10, Windows 11   My Question or Issue The buttons in the top right corner are no longer at the top of the app...
  • spicyhotnoodles
  • Newbie
  • 464 Views
  • 10 replies
  • 7 likes
  • "Desktop"
    "Windows"
    Desktop Windows 10
    UI
    UX
    windows 11
  • 464 Views
  • 10 replies
  • 7 likes

Superuser Contribution spotify is offline even though i have connection

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanPremium studentCountryturkeyDeviceasus zenbookOperating System(iOS 10, Android Oreo, Windows 10,etc.)windows 11My Question or Iss...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium student Country turkey Device asus zenbook Operating System ...
  • ts330
  • Regular
  • 552 Views
  • 4 replies
  • 0 likes
  • 552 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify black screen

Hey all,I´m at my wits end and I really hope someone is able to help me 4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt respond to any buttons i click or starts playing music at all. If ...

  • Casual Listener
  • Hey all, I´m at my wits end and I really hope someone is able to help me 🙂   4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt r...
  • MihailY
  • Moderator
  • 79 Views
  • 2 replies
  • 0 likes
  • 79 Views
  • 2 replies
  • 0 likes

Volume on desktop app has suddenly become softer. How can I fix?

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on the desktop app. I've already tried a ton of fixes. ...

  • Newbie
  • The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on t...
  • TanyaS
  • Rising Star 4
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

spotify cant play this right now error

.PlanFreeCountryGermanyOperating Systemwindows 11 My Question or Issuespotify cant play this right now errori latest version 1.2.48 i have this errorbut when i switch to older version 1.2.13i can play songs but i want the newer version work idk whats...

  • Casual Listener
  • . Plan Free Country Germany Operating System windows 11   My Question or Issue spotify cant play this right now error i latest version 1.2.48 i have this error but when i switch to ol...
  • TanyaS
  • Rising Star 4
  • 181 Views
  • 8 replies
  • 0 likes
  • 181 Views
  • 8 replies
  • 0 likes