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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42595 Views
  • 66 replies
  • 25 likes
  • 42595 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878095 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878095 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26384 Views
  • 4 replies
  • 0 likes
  • 26384 Views
  • 4 replies
  • 0 likes

Superuser Contribution Posso solo mettere in pausa-I can only pause

Listening podcast with locked screen I can only pause, I can not skip....why? Dal menù a tendina o con lo schermo bloccato posso solo mettere in pausa i podcast, non posso ne passare al episodio successivo né skippare di 15 secondi.... Come mai? Plan...

  • Casual Listener
  • Listening podcast with locked screen I can only pause, I can not skip....why?   Dal menù a tendina o con lo schermo bloccato posso solo mettere in pausa i podcast, non posso ne passare al epis...
  • Gnoato
  • Casual Listener
  • 551 Views
  • 8 replies
  • 1 likes
  • 551 Views
  • 8 replies
  • 1 likes

Superuser Contribution App crash when sorting/filtering podcasts

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 8Operating SystemAndroid 14Version8.9.82.620 My Question or IssueSpotify is crashing whenever I try to sort or filter a podcast. Whichever podcast I go into, if I try to change the sort order or filt...

  • Newbie
  •   Plan Premium Country United Kingdom Device Google Pixel 8 Operating System Android 14 Version 8.9.82.620   My Question or Issue Spotify is crashing whenever I try to sort or ...
  • Jruth85
  • Newbie
  • 85 Views
  • 2 replies
  • 0 likes
  • 85 Views
  • 2 replies
  • 0 likes

If you can't stop these stupid ads between two songs

If you stop caring about the reviews and can't stop playing stupid ads between songs I will file a case against you. And I can't take premium stupid people.

  • Visitor
  • If you stop caring about the reviews and can't stop playing stupid ads between songs I will file a case against you. And I can't take premium stupid people.
  • ASKRATA
  • Roadie
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

How do I permanently delete a podcast that keeps automatically playing

A podcast I do NOT WANT keeps automatically playing everytime I turn on my car radio(The Guardian's Sunday podcast "Politics Weely - America". Is is not listed in Spotifyor The Guardisn and no settings in either app allow me to see or stop or delete ...

  • Casual Listener
  • A podcast I do NOT WANT keeps automatically playing everytime I turn on my car radio(The Guardian's Sunday podcast "Politics Weely - America". Is is not listed in Spotifyor The Guardisn and no setti...
  • 33 Views
  • 0 replies
  • 0 likes
  • 33 Views
  • 0 replies
  • 0 likes

Solved!! Seems like someone hacked my account

There are playlist and songs I haven't played. Sometimes my music is stopped and other music begins. There were some other devices that were on my account which I deleted, but they are still accessing my account. It's annoying but I worry even more a...

  • Casual Listener
  • There are playlist and songs I haven't played. Sometimes my music is stopped and other music begins. There were some other devices that were on my account which I deleted, but they are still accessin...
  • Bleebs
  • Visitor
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

App keeps removing my downloads from playlists

I am in on premium individual plan. I download all songs from all my playlists. Occasionally when I add songs all my downloads disappear and I have to redownload. I have limited data on my phone this really really sucksPlanFree/PremiumCountry Device(...

  • Visitor
  • I am in on premium individual plan. I download all songs from all my playlists. Occasionally when I add songs all my downloads disappear and I have to redownload. I have limited data on my phone this...
  • 43 Views
  • 0 replies
  • 0 likes
  • 43 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I get all of my picture albums to show, when choosing a cover photo?

I'm trying to add art to my playlist, but the only album options that it's giving me are from my downloads, camera, and screenshots. I have several other gallery photos to choose from, and they won't display as options.

  • Visitor
  • I'm trying to add art to my playlist, but the only album options that it's giving me are from my downloads, camera, and screenshots. I have several other gallery photos to choose from, and they won't...
  • Silveract
  • Casual Listener
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Volume fade in at the beginning of a song

When you pause/restart a track the volume fades out then back in again. I don't particularly like this, but I can understand why it's a feature. It would be nice to turn it off though.Anyway, my issue is when Spotify fades in at the beginning of a tr...

  • Music Fan
  • When you pause/restart a track the volume fades out then back in again. I don't particularly like this, but I can understand why it's a feature. It would be nice to turn it off though. Anyway, my ...
  • 1123583055
  • Newbie
  • 829 Views
  • 1 replies
  • 4 likes
  • Volume fade
  • 829 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Playlists not the same?

So I made a playlist on my PC and it is not the same when I play it on my Android device. What's up with this?

  • Casual Listener
  • So I made a playlist on my PC and it is not the same when I play it on my Android device. What's up with this?
  • OscarDC
  • Moderator
  • 2441 Views
  • 7 replies
  • 0 likes
  • 2441 Views
  • 7 replies
  • 0 likes

Superuser Contribution Super Slow, Unresponsive, Won't Pause or Load - Account Issue

PlanPremiumCountryUK / CzechiaDeviceSamsung A32 and ChromebookOperating SystemMost recent Android OS / Version 129.0.6668.99 (Official Build) (64-bit) My Question or IssueEver since coming to Czechia, Spotify is becoming slower. When I click pause on...

  • Visitor
  • Plan Premium Country UK / Czechia Device Samsung A32 and Chromebook Operating System Most recent Android OS / Version 129.0.6668.99 (Official Build) (64-bit)   My Question or Issue...
  • Eni
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app while driving automatically switches to other device(desktop PC).

PlanPremiumDeviceSamsung S20 FE 5GOperating SystemWindows 10My Question or IssueWhile driving in my car listening to Spotify, connected to car stereo device through blutooth, at some random point it switches to wanting to play on my desktop pc at hom...

  • Casual Listener
  • Plan Premium Device Samsung S20 FE 5G Operating System Windows 10 My Question or Issue While driving in my car listening to Spotify, connected to car stereo device through blutooth, at some ra...
  • Eni
  • Moderator
  • 263 Views
  • 4 replies
  • 1 likes
  • 263 Views
  • 4 replies
  • 1 likes

Superuser Contribution "Your Episodes" broken 15s skip on Android Auto

PlanPremiumCountryUSADevicePixel 8a & Android Auto (Toyota)Operating SystemAndroid 14 Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episodes" playlist. 15s skip forward and backward were replaced with skip ahead and...

PXL_20240910_191930605.MP.jpg PXL_20240910_191855712.jpg
  • Music Fan
  • Plan Premium Country USA Device Pixel 8a & Android Auto (Toyota) Operating System Android 14   Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episo...
  • Mdknauss
  • Newbie
  • 2771 Views
  • 40 replies
  • 32 likes
  • 2771 Views
  • 40 replies
  • 32 likes

Superuser Contribution Queue changes after switching devices with Spotify Connect

I typically listen to playlists that I curated on shuffle. Switching devices (between my phone to Bluetooth speakers or playing Spotify from the app on my car) completely changes my playing queue, and I end up having to hear songs that had already be...

  • Casual Listener
  • I typically listen to playlists that I curated on shuffle. Switching devices (between my phone to Bluetooth speakers or playing Spotify from the app on my car) completely changes my playing queue, an...
  • tastemytime
  • Casual Listener
  • 1896 Views
  • 22 replies
  • 2 likes
  • 1896 Views
  • 22 replies
  • 2 likes

Superuser Contribution New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before.   The new widget will make it simpler and faster to acc...
  • jt120
  • Casual Listener
  • 42595 Views
  • 66 replies
  • 25 likes
  • 42595 Views
  • 66 replies
  • 25 likes

Superuser Contribution 15 Seconds Skip instead of next track skip

PlanFreeCountryGermanyDeviceXiaomi Redmi12 ProOperating SystemAndroid My Question or IssueMy problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 seconds forward and 15 seconds back button instead of the skip buttons. But I...

  • Newbie
  • Plan Free Country Germany Device Xiaomi Redmi12 Pro Operating System Android   My Question or Issue My problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 s...
  • jt120
  • Casual Listener
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Jam disappeared

Plan: PremiumOperating System: Android 11 My Question or Issue:Jam disappeared. It's not in the app anymore.The feature broke some time ago, and by that I mean the button for "start a jam" became unresponsive. One could click on it many times to no a...

  • Newbie
  • Plan: Premium Operating System: Android 11   My Question or Issue: Jam disappeared. It's not in the app anymore. The feature broke some time ago, and by that I mean the button for "start a ...
  • 28 Views
  • 0 replies
  • 0 likes
  • 28 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast keeps playing an old episode instead of the next episode

PlanFree/PremiumCountryUKDeviceAndroid My Question or IssueThis has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just played the next episode when it finishes (exactly as you would expect). But f...

  • Music Fan
  • Plan Free/Premium Country UK Device Android   My Question or Issue This has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just playe...
  • Dessi
  • Moderator
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes