Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 258706 Views
  • 87 replies
  • 87 likes
  • 258706 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • vivagabo
  • Casual Listener
  • 119657 Views
  • 217 replies
  • 43 likes
  • 119657 Views
  • 217 replies
  • 43 likes

Top Songs 2022 playlist deleted

PlanPremiumCountry Device Operating SystemWindows 10, IOS 18.4 My Question or IssueI've accidently deleted my Top Songs 2022 playlist - is there anyway to recover it??

  • Visitor
  • Plan Premium Country   Device   Operating System Windows 10, IOS 18.4   My Question or Issue I've accidently deleted my Top Songs 2022 playlist - is there anyway to recover i...
  • 23 Views
  • 0 replies
  • 0 likes
  • 23 Views
  • 0 replies
  • 0 likes

Superuser Contribution Your Library icon moves unnessesarily and distracts/frustrates me

I'm a desktop user. Since a few weeks the Your Library icon moves rapidly whenever I move my cursor to My Playlists. It distracts me very much and I don't see any value for it. Why should it move? I know where to find Your Library (because the text t...

Your Library Screenshot 2025-04-24 175921.png
  • Roadie
  • I'm a desktop user.   Since a few weeks the Your Library icon moves rapidly whenever I move my cursor to My Playlists. It distracts me very much and I don't see any value for it. Why should it...
  • Maria
  • Moderator
  • 75 Views
  • 2 replies
  • 0 likes
  • 75 Views
  • 2 replies
  • 0 likes

Cannot delete playlist

Hello! I want to delete a playlist that I had uploaded from Deezer through the platform Soundiiz, but it keeps reappearing. How can I delete it for good please? I tried on my phone; on the Mac, and on the browser but it is still always there. Thank y...

  • Visitor
  • Hello!  I want to delete a playlist that I had uploaded from Deezer through the platform Soundiiz, but it keeps reappearing. How can I delete it for good please? I tried on my phone; on the Mac...
  • 20 Views
  • 0 replies
  • 0 likes
  • 20 Views
  • 0 replies
  • 0 likes

Some albums in shuffle even after buying Premium?

I got Premium again recently, but noticed on my Motorola phone that some albums were still shuffled. Yet, on Windows 11 and 10, iPadOS, and GNU/Linux, this was not an issue. Yet some albums are perfectly fine and not shuffled? Screenshots below. "The...

Screenshot_20250424-210842.png Screenshot_20250424-210904.png
  • Newbie
  • I got Premium again recently, but noticed on my Motorola phone that some albums were still shuffled. Yet, on Windows 11 and 10, iPadOS, and GNU/Linux, this was not an issue. Yet some albums are perfe...
  • 66 Views
  • 0 replies
  • 0 likes
  • 66 Views
  • 0 replies
  • 0 likes

Superuser Contribution Delete podcast from listening history ( A BASIC FEATURE)

PlanPremiumCountryUkDeviceHuewai 8xOperating SystemAndroid Oreo My Question or IssueLike many who have already posted requests for the above im shocked and appalled that such a basic feature such as deleting a recently played poscast from your histor...

  • Casual Listener
  •   Plan Premium Country Uk Device Huewai 8x Operating System Android Oreo   My Question or Issue Like many who have already posted requests for the above im shocked and appal...
  • mhendricks
  • Newbie
  • 150920 Views
  • 66 replies
  • 120 likes
  • 150920 Views
  • 66 replies
  • 120 likes

Superuser Contribution Why is music replaced by other versions?

Hello, recently one of the favorite music of the moment has been replaced by another not very good version. The music is New Jeans - Jersey Club by Dxrkaii, Jiandro I'm really sad, I open Spotify regularly to listen to it.If someone has an explanatio...

  • Casual Listener
  • Hello, recently one of the favorite music of the moment has been replaced by another not very good version. The music is New Jeans - Jersey Club by Dxrkaii, Jiandro I'm really sad, I open Spotify reg...
  • AlejaR
  • Moderator
  • 872 Views
  • 9 replies
  • 2 likes
  • 872 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution shuffle playlist seems to play the same songs

Whenever i'm in the car, i turn on android auto and play a playlist that's already on shuffle, but on the way home i hear the same songs. I have 809 songs in the playlist, i don't think in a 15 minute drive i should be hearing the same sequence of so...

  • Casual Listener
  • Whenever i'm in the car, i turn on android auto and play a playlist that's already on shuffle, but on the way home i hear the same songs. I have 809 songs in the playlist, i don't think in a 15 minu...
  • trevorwilliams
  • Newbie
  • 87546 Views
  • 92 replies
  • 56 likes
  • 87546 Views
  • 92 replies
  • 56 likes

Superuser Contribution STILL randomly deleting songs in playlists

HiThis is a well-known but so frustrating problem. Songs i add in my playlists gets taken away randomly. And no its not because they are unavailable due to licensing, they just mysteriously gets removed from my playlist....? This has been going on fo...

  • Regular
  • Hi This is a well-known but so frustrating problem. Songs i add in my playlists gets taken away randomly.   And no its not because they are unavailable due to licensing, they just mysteriousl...
  • albinrodriguez2
  • Visitor
  • 5300 Views
  • 15 replies
  • 6 likes
  • 5300 Views
  • 15 replies
  • 6 likes

Superuser Contribution Your Library desktop issues

I got problems again after updating my desktop app a few weeks ago. Seems after last update a few days ago i got more problems. I tried to add an album to My Library. Since yesterday this gave the problem that the album i tried to save didn't and doe...

Lanciano007_0-1743641035901.png Lanciano007_1-1743641035925.png Lanciano007_2-1743641035960.png Lanciano007_3-1743641036225.png
  • Roadie
  •   I got problems again after updating my desktop app a few weeks ago. Seems after last update a few days ago i got more problems.   I tried to add an album to My Library. Si...
  • Lanciano007
  • Roadie
  • 565 Views
  • 10 replies
  • 1 likes
  • 565 Views
  • 10 replies
  • 1 likes

Superuser Contribution [All devices] Recommended songs for playlists

Question or IssueFor some reason after about 1000 songs being added into a playlist, the little section at the bottom where spotify recommends songs to add starts to break. It'll begin with duplicate options. Then it goes to either all one or two opt...

  • Casual Listener
  • Question or Issue For some reason after about 1000 songs being added into a playlist, the little section at the bottom where spotify recommends songs to add starts to break. It'll begin with duplica...
  • pika4lif3
  • Casual Listener
  • 95 Views
  • 2 replies
  • 0 likes
  • 95 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective?  With this in mind...
  • vivagabo
  • Casual Listener
  • 119657 Views
  • 217 replies
  • 43 likes
  • 119657 Views
  • 217 replies
  • 43 likes

Superuser Contribution How to delete recent played list

hi i have in my recent played lit pretty**bleep** and i want to get rid of iti have search after tutorials they said press on these 3 dots and so. but i dont have these 3 dots

  • Music Fan
  • hi i have in my recent played lit pretty**bleep** and i want to get rid of it i have search after tutorials they said press on these 3 dots and so. but i dont have these 3 dots
  • Scacco17
  • Visitor
  • 20460 Views
  • 10 replies
  • 2 likes
  • 20460 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Spotify scroll position not saved when going back

CountryCanadaDeviceSamsung Galaxy 23My Question or IssueSpotify scrolls back to the same spot over and over again. It doesn't save or stay where I've left off, I'm not gone too long for it to justify its reset in position. Tried uninstalling, restart...

1000006873.jpg 1000006871.jpg
  • Regular
  • Country Canada Device Samsung Galaxy 23 My Question or Issue Spotify scrolls back to the same spot over and over again. It doesn't save or stay where I've left off, I'm not gone too long for it ...
  • Squek
  • Regular
  • 9366 Views
  • 82 replies
  • 5 likes
  • 9366 Views
  • 82 replies
  • 5 likes

Superuser Contribution Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by ...
  • Charu_Vardhan_Dixit
  • Newbie
  • 180634 Views
  • 70 replies
  • 52 likes
  • Connect
    JAM
  • 180634 Views
  • 70 replies
  • 52 likes

Superuser Contribution Sorting albums by "Recent" bug

PlanPremiumCountryNLDeviceAnyOperating SystemAny My Question or IssueI like to sort albums by recently played/added. So I use the option "Recent".Recently I have played most of the albums from my library, so the bottom album was from around October 2...

  • Casual Listener
  • Plan Premium Country NL Device Any Operating System Any   My Question or Issue I like to sort albums by recently played/added. So I use the option "Recent". Recently I have played mos...
  • AlejaR
  • Moderator
  • 139 Views
  • 3 replies
  • 0 likes
  • 139 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify adding songs to my "Liked Songs" that I did not like...

Plan:Premium Country:USA Device:Lastest iPhone & latest Macbook Pro Operating System:Latest updates My Question or Issue:Spotify keeps adding songs to my "Liked Songs" library that I did not add. I know it wasn't an accident because it keeps adding K...

  • Gig Goer
  •   Plan: Premium   Country: USA   Device: Lastest iPhone & latest Macbook Pro   Operating System: Latest updates   My Question or Issue: Spotify keeps adding...
  • mitchellsmith93
  • Gig Goer
  • 1554 Views
  • 8 replies
  • 0 likes
  • 1554 Views
  • 8 replies
  • 0 likes

Se agregan canciones deconocidas

Hola, alguien le ha pasado que de la nada le aparecen canciones desconocidas en su lista de favoritos?Esto me ha pasado de forma repetitiva, ayer no use la app y me apareció que hace 22 horas había agregado una canción de una artista X, esto me parec...

  • Newbie
  • Hola,  alguien le ha pasado que de la nada le aparecen canciones desconocidas en su lista de favoritos? Esto me ha pasado de forma repetitiva, ayer no use la app y me apareció que hace 22 ho...
  • Jose_M
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • agregados sin consentimiento.
    canciones
    desconocida
  • 86 Views
  • 1 replies
  • 0 likes

Recently played artists not updating

The Recently Played Artists feature on profiles that have it turned on has not been updating in over 24 hours. This has been an issue in the past, especially toward the end of 2024, and a thread here was even put into the ongoing issues forum. That t...

  • Casual Listener
  • The Recently Played Artists feature on profiles that have it turned on has not been updating in over 24 hours. This has been an issue in the past, especially toward the end of 2024, and a thread here...
  • MateusM
  • Spotify Star
  • 512 Views
  • 2 replies
  • 0 likes
  • issue
    Profile
    updates
  • 512 Views
  • 2 replies
  • 0 likes

I can't see/access certain album, but my friends can

I can't see/access one album that happened to be my personal favorite album, but what makes it weird is my friends can access it. The album is Dead Throne by The **bleep** Wears Prada. Can you help me please? So sick if I have to listen to this by us...

  • Casual Listener
  • I can't see/access one album that happened to be my personal favorite album, but what makes it weird is my friends can access it. The album is Dead Throne by The **bleep** Wears Prada.   Can y...
  • Maky2704
  • Visitor
  • 281 Views
  • 4 replies
  • 1 likes
  • 281 Views
  • 4 replies
  • 1 likes