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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Flynn-Griffith
  • Newbie
  • 632 Views
  • 57 comments
  • 7 likes
  • iOS
  • Under investigation
  • 632 Views
  • 57 comments
  • 7 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 54066 Views
  • 193 comments
  • 678 likes
  • iOS
  • Fixed
  • 54066 Views
  • 193 comments
  • 678 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • aidanboyce
  • Newbie
  • 22652 Views
  • 80 comments
  • 276 likes
  • Other
  • Under investigation
  • 22652 Views
  • 80 comments
  • 276 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • hanswurstwuff
  • Newbie
  • 12262 Views
  • 155 comments
  • 178 likes
  • Desktop
  • Under investigation
  • 12262 Views
  • 155 comments
  • 178 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • fede160493
  • Roadie
  • 6291 Views
  • 90 comments
  • 87 likes
  • Mobile
  • Under investigation
  • 6291 Views
  • 90 comments
  • 87 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • Hunter_Dmg
  • Newbie
  • 39607 Views
  • 376 comments
  • 232 likes
  • Accounts
    Other
  • Under investigation
  • 39607 Views
  • 376 comments
  • 232 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • jrdusen
  • Visitor
  • 113287 Views
  • 133 comments
  • 826 likes
  • Other
  • Fixed
  • 113287 Views
  • 133 comments
  • 826 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • Yordan
  • Moderator
  • 3842 Views
  • 10 comments
  • 81 likes
  • Subscriptions
  • Fixed
  • 3842 Views
  • 10 comments
  • 81 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 89674 Views
  • 683 comments
  • 1094 likes
  • Android
  • Fixed
  • 89674 Views
  • 683 comments
  • 1094 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • michaelapadrigroy
  • Visitor
  • 16169 Views
  • 115 comments
  • 303 likes
  • Other
  • Under investigation
  • 16169 Views
  • 115 comments
  • 303 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 12991 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 12991 Views
  • 56 comments
  • 137 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 25142 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 25142 Views
  • 180 comments
  • 372 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • ihatespotif_y
  • Newbie
  • 47471 Views
  • 358 comments
  • 442 likes
  • Other
  • Fixed
  • 47471 Views
  • 358 comments
  • 442 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 4021 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 4021 Views
  • 18 comments
  • 77 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

  • Moderator
  • Moderator
  • We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...
  • Ivelina
  • Moderator
  • 1605 Views
  • 16 comments
  • 9 likes
  • Accounts
  • Fixed
  • 1605 Views
  • 16 comments
  • 9 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • shlimazl
  • Visitor
  • 57454 Views
  • 319 comments
  • 552 likes
  • Android
  • Under investigation
  • 57454 Views
  • 319 comments
  • 552 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 21871 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 21871 Views
  • 181 comments
  • 152 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 12342 Views
  • 53 comments
  • 205 likes
  • Desktop
  • Fixed
  • 12342 Views
  • 53 comments
  • 205 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 20578 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 20578 Views
  • 111 comments
  • 232 votes