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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15202 Views
  • 27 replies
  • 3 likes
  • 15202 Views
  • 27 replies
  • 3 likes

Superuser Contribution Premium not working

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.PlanFree/PremiumCountry Device(iPhone 13 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back. Plan Free/Premium Country   Device (iPhone 13 ) Operati...
  • Abdullah03
  • Visitor
  • 250 Views
  • 6 replies
  • 0 likes
  • 250 Views
  • 6 replies
  • 0 likes

am no longer able to access my paid hulu account since signing up for duo

I’m wondering how to get this reactivated- if I knew I would lose Hulu access by signing up for that trial I wouldn’t have signed up. Please advise

  • Visitor
  • I’m wondering how to get this reactivated- if I knew I would lose Hulu access by signing up for that trial I wouldn’t have signed up. Please advise
  • 18 Views
  • 0 replies
  • 0 likes
  • 18 Views
  • 0 replies
  • 0 likes

Ads on premium

Ads started today. I am premium and have logged in and out and still occurring. impossible to talk to anyone at Spotify. Anyone else having this? PlanPremiumCountryUsaDevice iphone and computer My Question or Issue

  • Newbie
  • Ads started today. I am premium and have logged in and out and still occurring. impossible to talk to anyone at Spotify. Anyone else having this?    Plan Premium Country Usa Devic...
  • rbjones1987
  • Visitor
  • 102 Views
  • 4 replies
  • 2 likes
  • 102 Views
  • 4 replies
  • 2 likes

gift card redeem partial subscription

Can I redeem a gift card to cover part of a months subscription cost? For example, would a gift card for £20 give one free month and £8 off the next month?

  • Visitor
  • Can I redeem a gift card to cover part of a months subscription cost? For example, would a gift card for £20 give one free month and £8 off the next month?
  • 26 Views
  • 0 replies
  • 0 likes
  • 26 Views
  • 0 replies
  • 0 likes

Superuser Contribution هل يمكنني نقل الاشتراك من حساب لحساب اخر

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tuve problemas con el plan premiun, fue cancelado hace 2 meses y me cobran

Cancele premiun hace 2 meses y siguien descontando el dinero, mi cuenta no obtiene los beneficios y cuando entré a spotify por navegador aparecía como que tenia premiun en los planes, cosa que en la aplicación no, de igual manera en ninguno de los do...

  • Visitor
  • Cancele premiun hace 2 meses y siguien descontando el dinero, mi cuenta no obtiene los beneficios y cuando entré a spotify por navegador aparecía como que tenia premiun en los planes, cosa que en la ...
  • Not applicable
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

J'ai besoin d'une facture ?

Bonjour, comment puis je obtenir une facture au nom de ma société ? J'ai bien trouvé les reçus mais impossible de les télécharger ? Merci pour votre aide.

  • Visitor
  • Bonjour, comment puis je obtenir une facture au nom de ma société ? J'ai bien trouvé les reçus mais impossible de les télécharger ? Merci pour votre aide.
  • JibbInLyon
  • Visitor
  • 2152 Views
  • 2 replies
  • 0 likes
  • 2152 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo won't work due to "wrong address", but I live with my wife

So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...

  • Casual Listener
  • So, my plan was free up to now. My wife had premium for a long time. Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia)   I re-checked my address in my own profi...
  • 31fwqghpog7vykfpkodt
  • Visitor
  • 1748 Views
  • 15 replies
  • 0 likes
  • 1748 Views
  • 15 replies
  • 0 likes

Is it possible to get an invoice from Spotify where my address is shown?

My husband and I are going through some paperwork right now. Any bill that shows our address helps. We both have separate spotify subscriptions (I get Hulu with mine, so we don't want the duo), but we can't seem to get any invoice where our address i...

  • Visitor
  • My husband and I are going through some paperwork right now. Any bill that shows our address helps. We both have separate spotify subscriptions (I get Hulu with mine, so we don't want the duo), but w...
  • Not applicable
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot pass from Premium Duo to Premium Family

Hello,I am in Italy, and trying to upgrade from a Premium Duo plan to a Premium Family plan. When I go under Account - Subscriptions - Available Subscriptions, Premium Family is available, but when I click on Select it sends me back to the account pa...

  • Casual Listener
  • Hello, I am in Italy, and trying to upgrade from a Premium Duo plan to a Premium Family plan. When I go under Account - Subscriptions - Available Subscriptions, Premium Family is available, but when...
  • Joan
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Cancel Duo plan

PlanPremiumCountryUSA My Question or IssueI have a Duo plan but my partner never bothered to sign up. I want to keep my regular premium plan but cancel the duo piece, which I'm paying for but not using. I can't figure out how to cancel Duo without ge...

  • Newbie
  • Plan Premium Country USA   My Question or Issue I have a Duo plan but my partner never bothered to sign up. I want to keep my regular premium plan but cancel the duo piece, which I'm payin...
  • Jose_M
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium user getting ads with music

My Question or IssueLongtime Premium duo user in Singapore recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet. reinstalled app twice. Issue persists. Spotify support is terrible. Virtually i...

  • Casual Listener
  • My Question or Issue Longtime Premium duo user in Singapore    recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet.  re...
  • deealbini
  • Newbie
  • 244 Views
  • 8 replies
  • 1 likes
  • 244 Views
  • 8 replies
  • 1 likes

Duo account but still on free subscription plan

PlanFree/PremiumCountrySouth Africa Device(iPhone 13)Operating System(iOS 17.4.1etc.) My Question or IssueMy partner upgraded his plan to premium duo and added me on it - our address is the same but my plan still under the free subscription plan. I h...

  • Newbie
  • Plan Free/Premium Country South Africa  Device (iPhone 13) Operating System (iOS 17.4.1etc.)   My Question or Issue My partner upgraded his plan to premium duo and added me on it ...
  • CarliB
  • Visitor
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

What is the plan solution for single parent with one kid?

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

  • Casual Listener
  • I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
  • Jp2017
  • Newbie
  • 181 Views
  • 5 replies
  • 2 likes
  • 181 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Basic Family Subscription vs. Premium Family

I see in the UK that there is a new Subscription tier of Basic Family for £17.99, but the differences between Premium Family (£19.99) and this new tier is not very clear. Is Basic Family the same as Premium Family just with the Audiobook offerings re...

  • Casual Listener
  • I see in the UK that there is a new Subscription tier of Basic Family for £17.99, but the differences between Premium Family (£19.99) and this new tier is not very clear.   Is Basic Family the...
  • PeteB_UK
  • Regular
  • 66552 Views
  • 34 replies
  • 2 likes
  • 66552 Views
  • 34 replies
  • 2 likes

I've cancelled premium and cant buy it again

Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to have the free tryout. I know that I can't, and i don'...

  • Visitor
  • Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to ha...
  • Billy-J
  • Spotify Star
  • 687 Views
  • 5 replies
  • 0 likes
  • 687 Views
  • 5 replies
  • 0 likes