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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24691 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24691 Views
  • 18 replies
  • 0 likes

Superuser Contribution Student Premium payment keeps failing

PlanStudent PremiumCountryPakistan Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy automatic monthly payment for student premium failed a few days ago, I had a si...

  • Casual Listener
  • Plan Student Premium Country Pakistan  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • pablobarry
  • Casual Listener
  • 1381 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 1381 Views
  • 7 replies
  • 0 likes

Premium not accessible

I don't use my last name on my official document. So I don't have my last name on my ID but it's mandatory to write your last name in spotify and because of that, I believe my documents are not getting verifiedPlanFree/PremiumCountryIndia Device(Sams...

  • Visitor
  • I don't use my last name on my official document. So I don't have my last name on my ID but it's mandatory to write your last name in spotify and because of that, I believe my documents are not getti...
  • Maxim
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 42 Views
  • 1 replies
  • 0 likes

Issue with Premium for Students Subscription using Visa Card

PlanPremium for Students My Question or IssueI'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I attempt the transaction, it fails, and I receive the following error me...

  • Regular
  • Plan Premium for Students   My Question or Issue I'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I a...
  • Veer2005
  • Visitor
  • 1189 Views
  • 12 replies
  • 0 likes
  • Premium for Students
  • 1189 Views
  • 12 replies
  • 0 likes

Superuser Contribution Charged for premium while still have a student discount

PlanPremium/Premium Student CountrySouth Africa DeviceHuawei P30 Lite Operating SystemEMUI My Question or IssueI first got my student discount in April 2023. Then I had to cancel the subscription around August with the aim of changing the billing dat...

  • Visitor
  •   Plan Premium/Premium Student  Country South Africa  Device Huawei P30 Lite  Operating System EMUI   My Question or Issue I first got my student discount in April...
  • Novy
  • Moderator
  • 1051 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1051 Views
  • 4 replies
  • 0 likes

Superuser Contribution La aplicación me sacó de mi Spotify estudiantil, olo tengo una cuenta grati

Hace poco obtuve una cuenta premim estudiantil y la estaba usando normar pero ayer de un momento a otro solo me aparece como una cuenta gratis

  • Visitor
  • Hace poco obtuve una cuenta premim estudiantil y la estaba usando normar pero ayer de un momento a otro solo me aparece como una cuenta gratis
  • OscarDC
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja finalizar la compra de Premium para Estudiantes

Hola, el problema que tengo es que cuando quiero pagar por el premiun para estudiantes con la prueba gratuita de 1 mes, no me aparece la opción para registrar los datos de mi tarjeta Visa y concretar la compra. Pero sí me deja cuando voy a la otra op...

  • Newbie
  • Hola, el problema que tengo es que cuando quiero pagar por el premiun para estudiantes con la prueba gratuita de 1 mes, no me aparece la opción para registrar los datos de mi tarjeta Visa y concretar...
  • Kael19
  • Visitor
  • 279 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Request to add college - sheer ID form

My Question or IssueHello I have found the link for the sheerID form to request for a college to be added. However there is no submit button on the form. Is there an email address? Please help. Many thanks Lucky

  • Visitor
  •   My Question or Issue Hello   I have found the link for the sheerID form to request for a college to be added. However there is no submit button on the form. Is there an email addres...
  • elenaitsred
  • Visitor
  • 4682 Views
  • 4 replies
  • 2 likes
  • Premium for Students
  • 4682 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can’t choose the student plan

PlanPremiumCountryVenezuelaDeviceiPhone 15 pro maxOperating SystemCurrent operating system My Question or IssueI was already verified for the student plan but in the list of plans when I'm going to choose it says "Sorry, you are not eligible for that...

  • Casual Listener
  • Plan Premium Country Venezuela Device iPhone 15 pro max Operating System Current operating system    My Question or Issue I was already verified for the student plan but in the li...
  • AlejaR
  • Moderator
  • 142 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 142 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't select Student Premium although validated

PlanFamily --> want to change to Student CountryAustria My Question or Issue:I validated my student status and it says that I am validated until 1.2.2026. However, when I now try to change my subscription from Family to Student, it tells me that I am...

  • Visitor
  •   Plan Family --> want to change to Student   Country Austria     My Question or Issue: I validated my student status and it says that I am validated until 1.2.2026. H...
  • Joan
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for students in Quebec

PlanPremiumCountryCanadaDevice(iPhone 11)Operating System(iOS 15.) My Question or IssueIs Spotify for students not available for university students in Quebec? If not what can we do?

  • Visitor
  • Plan Premium Country Canada Device (iPhone 11) Operating System (iOS 15.)   My Question or Issue Is Spotify for students not available for university students in Quebec? If not what c...
  • Blue_Beefalo
  • Newbie
  • 3423 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 3423 Views
  • 7 replies
  • 0 likes

i cant find the option to pay through Google Play balance

i want to buy premium through student discount,and I want to make the payment through my Google Play balance. im unable to see the option

  • Visitor
  • i want to buy premium through student discount,and I want to make the payment through my Google Play balance. im unable to see the option
  • chipichipichapachapa
  • Visitor
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am not able to select a plan for student premium in Spotify app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 1059 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 1059 Views
  • 16 replies
  • 0 likes

Superuser Contribution Can't select the student plan in the app

I was verified as a student and get my discount until 3 May 2025. But I am unable to change my plan into the student premium, in the app , it still shown I charge Premium individual and nowhere I could select the Student Premium. I'd tried the link f...

  • Newbie
  • I was verified as a student and get my discount until 3 May 2025. But I am unable to change my plan into the student premium, in the app , it still shown I charge Premium individual and nowhere I cou...
  • GGP
  • Casual Listener
  • 6151 Views
  • 21 replies
  • 2 likes
  • Premium for Students
  • 6151 Views
  • 21 replies
  • 2 likes

Superuser Contribution Student offer in Czechia - information inconsistency

Hi, I have 3 questions regarding Student Premium Offer in Czechia. Firstly, does the offer include first month premium for free? Google said yes, but it in not in the T&C and not on the website anywhere. Also T&C said that it can be used up to 3times...

  • Newbie
  • ...nywhere. Also T&C said that it can be used up to 3times, but FAQ said 4time - what is correct? Also - students are in Czechia usually for 5 years for standart Master program, can the time period b...
  • Joan
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero obtener spotify premium estudiante

quiero obtener spotify premium estudiante y me indica que hay límite de verificación excedido y yo nunca he excedido a ello hasta este momento, me dice que ya canjeo o intento canjear esta oferta y no habia intentado anteriormente

  • Visitor
  • quiero obtener spotify premium estudiante y me indica que hay límite de verificación excedido y yo nunca he excedido a ello hasta este momento, me dice que ya canjeo o intento canjear esta oferta y ...
  • Yordan
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged before billing date

PlanFree/PremiumCountry Iphone xr)Operating System(iOS 16) My Question or IssueI was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged an...

  • Visitor
  • Plan Free/Premium Country   Iphone xr) Operating System (iOS 16)   My Question or Issue I was charged for premium student on the 18th of June before my billing date which is today ...
  • Not applicable
  • 4940 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 4940 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to deactivate associated Hulu account

PlanPremium StudentDevice(MacBook Pro, iPhone 12) My Question or IssueWhen I follow Hulu's and Spotify's instructions to locate the deactivation button for Hulu under "Your Services" in "Account Overview", it's not there. I'd very much like to deacti...

  • Casual Listener
  • Plan Premium Student Device (MacBook Pro, iPhone 12)   My Question or Issue When I follow Hulu's and Spotify's instructions to locate the deactivation button for Hulu under "Your Services"...
  • ihaveatiff
  • Visitor
  • 1937 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 1937 Views
  • 8 replies
  • 0 likes

Superuser Contribution Page not exist Student Premium.

Hello everyone,For some reason I can’t take Student Premium in Austria, saying that “this page no longer exists. Unfortunately, we couldn’t find the page”. I tried change the browser, device, internet connection and also used private page in browser....

  • Visitor
  • Hello everyone, For some reason I can’t take Student Premium in Austria, saying that “this page no longer exists. Unfortunately, we couldn’t find the page”. I tried change the browser, device, inter...
  • Hxquez
  • Visitor
  • 385 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 385 Views
  • 2 replies
  • 0 likes

Solved!! Charged full price as student

PlanStudent/PremiumCountryUK First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no email address, live chat, or phone number? My Question or IssueA month ago ...

  • Casual Listener
  • Plan Student/Premium Country UK   First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no emai...
  • Not applicable
  • 2724 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 2724 Views
  • 16 replies
  • 0 likes

Superuser Contribution Verified Student but can’t change to student plan

I’m currently on the premium family plan (plan manager) but I went back to school this year so sorry family you’re getting cut off as I was hoping to switch to the student premium plan that much more affordable. However, I tried to set it up today an...

  • Newbie
  • I’m currently on the premium family plan (plan manager) but I went back to school this year so sorry family you’re getting cut off as I was hoping to switch to the student premium plan that much more...
  • 1260901167
  • Visitor
  • 945 Views
  • 6 replies
  • 1 likes
  • Premium for Students
  • 945 Views
  • 6 replies
  • 1 likes