Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot access profile to change profile settings or subscription to change settings

Cannot access profile to change profile settings or subscription to change settings

Every time I try to access my spotify profile page it comes up blank or I get an error message (502) so I can't change any settings on my account.

My subscription status says  "Sorry, could not get your subscription status at the moment." so I can't even change my subscrition status. I don't understand why I have no account information. I can't get a hold of customer service to get help with this and am really frustrated.  

Can anyone help with this?

 
Reply
2 Replies

Hey there,

We're having a little website issue at the moment, please keep an eye on the thread here: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/The-subscription-page-says-Bad-Gatew...
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Should now be fixed.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Suggested posts