Credit Card rejected , no answer from CS as of yet

[Solid_Metal]

greetings,

so my premium is spent up for this month, want to renew it but for some reason it declined my card, even if i try to renew my credit card information with other cards and i also use VCN, all of them are rejected, even tho they are all active

i already sent email to the CS and getting no answer since i sent it which is about 3 days ago, i'm getting upset now 

Spotify Support Case # 09337568

[Maxim · Accepted solution]

Hey @Solid_Metal,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.

[Solid_Metal]

thanks for the quick reply !
you meant like this ref number? ref:xxxxxx.xxxxxx:ref ?

yep got it, and i did what you're adviced, i already email them back

its weird tho, in the email they should say "if you can't find the solution you can contact us back" rather than just a cliffhanger email, i tho its just a temporary automated email and the real email will roll in soon