Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Different Country erroe

Different Country erroe

Hi, 

 

Signed up the other day on my android when you went live in Ireland, 

 

On friday i got a not able to connect error so i uninstalled the app and went back in

 

Since then i've been getting an "You are in the wrong country error" I checked my account to change this but i can't seem to it's greyed out, 

 

Under my profile is says 

Country:

USA

 

and on the right hand side where the facebook link is it says 

 

Country

Ireland

 

My wife is also getting the same error

Reply
1 Reply

Hey 🙂 

 

Are you saying you can't update your country information from your online profile?

You should be able to change it to Ireland if your current IP address and payment information are for Ireland. If it won't let you change it, get in touch with the customer support team using the online contact form and someone will be able to assist you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts