Formal fault and complaint process

[hungryhaggis]

Does Spotify have either or both of the following …

1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported fault
2) a formal ‘complaint’ raising process - where I can formally raise a grievance about an issue impacting my paid-for service … and someone may actually tackle my complaint !

After 8 hours and ‘discussion’ with multiple different helpless-desk agents (that tend to quickly hand off a problem resulting in a fresh agent picking up my simple issue and being unable to take any responsibility !!) I’m left Uber-frustrated with agents telling me this I have to attempt to work around their broken sy

[hungryhaggis]

Customer service is utterly appalling… nobody takes ANY responsibility despite being a premium family customer, ie paying a significant monthly subscription… truly awful !