Got Premium but Account still on Free

[calatravaivan]

Hey guys! Spotify Newbie here. Gave up on Apple Music for so many reasons. When I realized its easier to use Spotify, it was a no brainer not to get Spotify Premium. Gave my payment details and Spotify notified me of my receipt for my Premium subscription, through email. The concern is when I went back to my Spotify App, I still can't choose songs that I want to heat. I still need to press the shuffle play which is for free subscription right? I can't even download the song. I logged out and logged in as per their suggestion but still same issue. Deleted the app and re-installed the app, logged-in and still the same issue. Hope you guys can help! Can't wait to start my Spotify library. Thanks!

[Maxim]

Hey @calatravaivan,

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂