I cant log in on mobile with my account

[Gabish_005]

I have a Motorola G8, and it was working fine, until a few days ago and since then it says that I'm offline. When I tried trying to uninstall and install again It says that I can't log in because of an error, and mind that my account is working fine everywhere else except my android.

[#2]

I tried a lot of times to log into the app with google, and also did. Then it says approved, but when I open the app I have to log in again. And then it does the same thing from the beginning.

[Joan]

Hi @Gabish_005,

Thanks for reaching out and welcome aboard to the Community! Try clearing the cache and performing a clean reinstall instead of a regular one, that should help resolve the issue. Consider trying with different networks too to ensure it's not a network related issue.

Hope this helps.

[subs05]

When searching for a resolution to "can't log in due to "Offline" issue" before uninstalling & reinstalling the app, I found reports of this issue going back to 2017!  It's insane that this is still a problem after ~6 years! 

I had to reboot my phone (Samsung S20FE) while Spotify was in "Offline mode." After reboot, I was prompted to log into Spotify, which immediately failed, saying it was Offline. 

None of the prescribed workarounds worked, including clearing app cache or logging in w/o a password. When trying the latter, I received the email with the login link, but it still said it was offline and would not log in. It was definitely not a network issue, as the same issue occurred on Wi-Fi and mobile/cellular networks, and I obviously could connect to the internet to get email.

It sucks that I had to uninstall & reinstall the app. That in itself wasn't that big of a deal. But I had to re-download all offline music to my phone again. Since Spotify has no interest in fixing this issue, I guess I'll just have to remember to take the app out of Offline mode the next time I need to reboot my phone.