I cant upgrade to premium

[draacor]

When i try to get past the screen where it asks what kind of payment option would i like it says loading.  Then it times out.  IS something going on with Spotify?   My account works fine, as in i can still listen to music fine but i wanted to upgrade today but it doesnt look like it will let me.  I've tried this in both chrome and IE. 

[CrunchFitnessDC]

I am also having this issue, would really like to upgrade but can't.

[Taylor]

Hi everyone!

I'll escalate this to the staff for you, it may just be a temporary issue with their servers.

If you are having the same issue, make sure to use the 'Me too' button! This just helps keep track as to how many people have the issue.

Also, if would be helpful to know:

Your Internet browser

Your network connection/provider.

Hopefully, if it is an issue, it will be fixed soon!

Anthony 🙂

[Richard]

Hey guys, thanks for letting us know. We'll investigate..

In the meantime, could you provide some screenshots of the page you're getting stuck on, so we can see the exact issue?

Thanks.

edit: Try refreshing your cache too, and giving it a go in another browser (as you already have, draacor)

[CrunchFitnessDC]

It basically just times out, on Chrome you get this below the Account Details, etc. checkboxes;

This webpage is not available

Google Chrome could not load the webpage because secure.payment.netgiro.com took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.

Here are some suggestions:

• Reload this webpage later.
• Check your Internet connection. Restart any router, modem, or other network devices you may be using.
• Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
• If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to Applications > System Preferences > Network > Advanced > Proxies and deselect any proxies that have been selected.

Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.

I've tried it on Chrome, Firefox and Safari. Have already cleared my cache.

[LoFroZed44]

iPhone 5, iOS 6.x.x, Sprint/Nextel, Un & reinstalled mobile app several times, Tried the resubscribe, free trial, etc on full safari browser site. Already have my free account connected to FB (usernames & passwords all coincide) country and payment info accepted and up to date. Once the Confirm Purchase option is selected Its supposed to send me to a FB password verification page... it just says "You're not logged in," "log in and try again." w/back to home option below. I'm most definitely logged in. Cache and even history has been cleared messing with this. No disrespect but if there is in fact something on "your" end a quicker response would be appreciated. I know I can get Pandora to work with ease.... just sad I already have a built up spotify account. And YEAH WE KNOW, it's most likely always our error... I'll keep that fresh in my mind. Thanks

[CrunchFitnessDC]

Fixed!

Thank you 🙂

[LoFroZed44]

I'm glad your issue was fixed... I give up. No response to my issue t all. You try and GIVE them money and they won't even fix it. Ridiculous. I wish your solution was posted instead of just a fixed, thanks comment. Oh well.. Hello Pandora.

[Richard]

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@LoFroZed44 wrote:
I'm glad your issue was fixed... I give up. No response to my issue t all. You try and GIVE them money and they won't even fix it. Ridiculous. I wish your solution was posted instead of just a fixed, thanks comment. Oh well.. Hello Pandora.

---

Hey there, we're very sorry for overlooking you. This wasn't deliberate at all, and we'd love to help you get signed up for Premium.

Looking at your account I can see several attempts to get signed up but it looks like you haven't been able to get past the entering your details stage. From what you said it sounded as if the website wasn't allowing you to proceed.

This was a temporary bug on the payment website that has since been fixed. If you're willing to, please try again now and let us know how you get on (you may want to clear your cache, just for good measure).

I hope this allows you to get signed up and start enjoying Spotify Premium. Don't hestiate to get in touch with us again if we can do anything else to help.

[ItsAllGIe]

I'm having somewhat of a similar issue. I input my CC information, confirm the  payment, then I'm greeted with:

"Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains."

I've read through a number of community forums concering this issue, but have yet to reach a solution. I've tried various times on several different occasions to upgrade to Premium, thinking it may have been a server error, but no give. I would really like some help or advice on this matter a.s.a.p. as I am an avid Spotify user, and am in need of my offline playlist. >.<

Any info would be greatly appreciated. Thanks.

[Joe]

If you get in touch with the support team they'll take a look. Some cards, notably prepaid cards, won't authorise for repeat transactions and the only alternative is to use then to buy e-cards instead.

You can also use the online contact form instead of email. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.