I paid the premium but still have a free account in my account

[#1]

the amount was deducted from my bank account but I still have a free account

[Billy-J]

Hey there! I am happy to help.

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[marcilene]

Plano

Free

País

Brasil

Dispositivo

Iphone 13

Sistema operacional

iOS 18,1,1

Minha pergunta ou problema

Renovei o pagamento do plano premium duo de 6 meses no site do spotify dia <snip - Moderator Edit>. Constava no site que meu plano atual era o duo, porém abri o aplicativo e ainda estava no plano free. Efetuei o pagamento por meio do pix, ou seja, estou sem <snip - Moderator Edit> e sem acesso aos recursos do plano duo.

[Luisandresvivas7]

Hi! Hope is all well. I’m having the same issues. Spotify deducted from my account the charge for premium and out of nowhere I got an email they are sorry to see me go which was odd and then I went to use my account only to find out I was downgraded to the free version. Reached out to support multiple times, provided a screenshot of my payment from my credit card and said I will have to rejoin. I asked them if I would be charged again and they end up ending the chat. Frustrating to say the least. 

[Billy-J]

Hey there @Luisandresvivas7 - Sorry to hear about this. I'd recommend getting in touch with Customer Support as you already reached out to them and there was a disconnection.

@marcilene - Please follow all of the steps that I provided in my earlier reply. If you’re still unable to come to a resolution, you may contact Support using the link I mentioned. 

Have a great day!